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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent company

Have already recommended them to many friends and relatives all of whom have contacted them and been very pleased with the service. A great service for those in need. Reviewed on: 11th July 2020

simply the BEST

since the loss of my wife,Anne, in January 5th 2009 Steppchange has kept me going, without their help I would be with Anne, they have kept me from leaving my Son,Daughter and 4 special Granddaughters so they are wonderful team from the Top to the best workers. Reviewed on: 11th July 2020

Easiest way to get help.

I’d heard about StepChange when I was in a considerable amount of debt. The help was great, completely non judgmental, the process was easy. Best of all I’m nearly debt free with their help. Reviewed on: 11th July 2020

Amazing

Stepchange have been amazing with helping me with my money problems! They are always on hand to answer any questions, help if my situation changes! Wouldn’t be in the position I am without them!! Reviewed on: 11th July 2020

Professional and reliable

I get the help I needed, To get on track mi life Reviewed on: 11th July 2020

Amazing charity that has saved me in so many ways

I had mounting debt due to uninformed, naive decisions to get credit cards at the age of 18 and get lured into getting more and more cards with bigger limits. I had, mounting debt and I was getting very stressed out and having incredibly dark thoughts and sleepless nights over my debt from these irresponsible lenders. A colleague, recommended stepchange and they’ve changed my life. I’m on a debt management plan for all my debts which was so easy to set up and I really am grAteful for stepchange. Without them I may not be here still. Reviewed on: 11th July 2020

Mark P

I’ve been with stepchange for several years and must say they have dealt with me fair and they are very understanding I would recommend them to anyone who are in debt to call them as they do not judge You to . Reviewed on: 11th July 2020

Amazing help

Stepchange really helped me out when i didnt know what else to do. They managed to deal with all my debts and sorted out payment plans for me. The staff are very helpful and friendly Reviewed on: 11th July 2020

Finally a full nights sleep!

Since using stepchange I can stop worrying about my debts being paid. They handle everything. Before I couldn’t see a light at the end of the tunnel and stepchange put me on the right road to find that light. I feel less worried and stressed. Reviewed on: 11th July 2020

Helped me in my darkest time

Took control when I had lost it, supported me the whole way without any judgement. Congraluated me when I had debt no more! Reviewed on: 11th July 2020

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