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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life saving - literally

I have cancer and because of stepchange I now concentrate on my health and not the downward spiral of debt Reviewed on: 11th July 2020

Stopped the anxiety

Step change really saved me, I know that sounds dramatic but I was literally drowning in debt with no where to go. They helped me and set up a management plan so I could actually live my life again Reviewed on: 11th July 2020

Life savers!!

I had no idea just what a difference Step Change would make to my life. They are super professional and very understanding. Had the best nights sleep following their advice! Number 1 for me always!! Reviewed on: 11th July 2020

I can sleep again

So helpful and got me on a manageable payment plan I can sleep at night knowing that I am on a plan that works for me and my family Reviewed on: 11th July 2020

The best organisation for guidance

Without stepchange, I’m not sure where I would be especially mentally the team are very friendly and always so helpful when I’ve called, would happily recommend for those in need Reviewed on: 11th July 2020

Got my life back

Other companies had offered to consolidate my debt but for a fee, this would have left me in even more debt without an end in sight. Stepchange allowed me to see the light at the end of the tunnel without charging me anything at all Reviewed on: 11th July 2020

My mind is now at ease

Really helpful, when I thought I was at rock bottom step change helped me to start again Reviewed on: 11th July 2020

Trusty

Very reliable, professional , quick response And effective Reviewed on: 11th July 2020

Life saver

I couldn’t sleep and the stress was taking its toll on me. Step change took away the worry literally overnight. Would highly recommend Reviewed on: 11th July 2020

Excellent service

The support I received was invaluable. They helped every step of the way and I was never made to feel at fault for my debt problem. Not having to deal with the creditors letters and phone calls reduced my stress. It took a while but I am almost debt free and have gained back my self respect. I would not be in this position without their help. Reviewed on: 11th July 2020

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