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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

efficient

Cant do enough to help always there to help and provide good advice Reviewed on: 10th July 2020

Just brilliant

Amazing company. Never once did they make me feel bad for helping me out of a no win situation. Couldn’t praise them anymore for their help Reviewed on: 10th July 2020

Peace of Mind

I went to Stepchange when my husband became ill and could not work any more, which meant we were trying to live on my wage. Finances were getting more and more behind and we were very stressed and worried. After talking to Stepchange they advised me on how we could manage our finances and still buy food. The people at Stepchange have always been helpful, friendly and have always made me feel I can cope. I would recommend them to any one who has any financial problems and I am so please I found them. Reviewed on: 10th July 2020

Excellent customer service

Very professional staff at the end of the phone always willing to help and understand your problems. Reviewed on: 10th July 2020

Took a weight off my mind

I was so upset and stressed before I contacted StepChange. After my first call I felt like a weight had been lifted Reviewed on: 10th July 2020

Best company

Really amazing experience helped me with my dept problem Reviewed on: 10th July 2020

Amazing

These guys are so helpful and put me on the right track to sorting my finances out Reviewed on: 10th July 2020

They are always so understanding and so professional

They are always so understanding and so professional The communication is always excellent Reviewed on: 10th July 2020

Full support

They are always there ready to help and assist you through what can be a very traumatic time leaving you in a calmer and more stable frame of mind. Reviewed on: 10th July 2020

Outstanding service.

StepChange has changed my life. Customer services is excellent & at present I am almost debt free. I will be forever grateful for their help & compassion. Would definitely recommend to anyone who wishes to take control of their finances. Reviewed on: 10th July 2020

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