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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent customer service

Very professional staff at the end of the phone always willing to help and understand your problems. Reviewed on: 10th July 2020

Took a weight off my mind

I was so upset and stressed before I contacted StepChange. After my first call I felt like a weight had been lifted Reviewed on: 10th July 2020

Best company

Really amazing experience helped me with my dept problem Reviewed on: 10th July 2020

Amazing

These guys are so helpful and put me on the right track to sorting my finances out Reviewed on: 10th July 2020

They are always so understanding and so professional

They are always so understanding and so professional The communication is always excellent Reviewed on: 10th July 2020

Full support

They are always there ready to help and assist you through what can be a very traumatic time leaving you in a calmer and more stable frame of mind. Reviewed on: 10th July 2020

Outstanding service.

StepChange has changed my life. Customer services is excellent & at present I am almost debt free. I will be forever grateful for their help & compassion. Would definitely recommend to anyone who wishes to take control of their finances. Reviewed on: 10th July 2020

Stepchange saved me.

I had never been good at managing money and I repeatedly got into a lot of debt. With stepchange's calm support and gentle, straightforward approach, I am now halfway to being debt free. Reviewed on: 10th July 2020

Gave me my life back.

I was very scared and unhappy about the state of my finances.Stepchange did just that changed my life.Thankyou so much for being there for me without any judgment.I can get on with my life now. Reviewed on: 10th July 2020

Great help!!

Very helpful, good advice, trust they think have your best interest. Reviewed on: 10th July 2020

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