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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Stepchange saved me.

I had never been good at managing money and I repeatedly got into a lot of debt. With stepchange's calm support and gentle, straightforward approach, I am now halfway to being debt free. Reviewed on: 10th July 2020

Gave me my life back.

I was very scared and unhappy about the state of my finances.Stepchange did just that changed my life.Thankyou so much for being there for me without any judgment.I can get on with my life now. Reviewed on: 10th July 2020

Great help!!

Very helpful, good advice, trust they think have your best interest. Reviewed on: 10th July 2020

Very helpful

Helped out enormously. Took away the fear and helped me to get back on my feet Reviewed on: 10th July 2020

Excellent Advice and Service

I have been with Stepchange for a number of years. There advice is always up to date and accurate. They are very reassuring and their knowledge is second to none. Their Customer Service is excellent and the Organisation is well respected and trusted. As a social worker, I always recommend Stepchange to my clients as I want them to have a positive, accurate and knowledgeable advice and support that I know they will receive when using Stepchange. I could not have managed or coped without their valuable advice, guidance and support. I would recommend Stepchange to anyone. The sooner you get help and support through Stepchange, the better you will feel. Reviewed on: 10th July 2020

Changed my Life

I was scared and upset what to do as i had moved away and no job and i was also one of the people who had to stay in because of the virsus. i got on to step change to help me and they have been great help if i am worried about something i ring up the staff are a great help they listen and explain everything to you. Reviewed on: 10th July 2020

Step change, was very good

Step change, given me another Life and changing my financial situation.i am very great full and thank full to step change management. Regards Reviewed on: 10th July 2020

It will change your life

It will change your life, I had debts of around £12,000, and was paying nearly £500 a month in repayments. Just when I thought I couldn’t carry on, I heard about Step Change and contacted them. There knowledgeable friendly telephone operator immediately put me at ease, and within an hour my £500 repayment had been reduced to £150. I came off the phone feeling like a great weight has been lifted from my shoulders. I was even crying. What’s more the service didn’t cost me anything, unlike every other debt management organisation, there were no fees whatsoever. I often recommend StepChange on various social media groups and pages. I cannot recommend them highly enough for changing my life completely. Reviewed on: 10th July 2020

help us sort out my sons betting problems out

my wife and I had a real problem with my son, we help him with money but it was endless.We had to seek help as my son was thinking of ending his life! Stepchange help to get him back on track. Reviewed on: 10th July 2020

Brilliant and understanding

Just to have some with unbiased opinion listen and help create a realistic solution towards my debt......was the best result ever. Reviewed on: 10th July 2020

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