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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

EASY TO SET UP AND MANAGE.

EASY TO SET UP AND MANAGE. Takes the pressure off somewhat although unsure if after term is up how many creditors will assume debt repaid or will be looking for more Reviewed on: 27th May 2026

Fast response and keeps you from worrying

Fast response and keeps you from worrying Reviewed on: 27th May 2026

Payment plan

Helped sort out a payment plan and stopped all letters coming after I lost my job through ill health Reviewed on: 27th May 2026

It saved my life and I am almost debt free.

It saved my life and I am almost debt free. Fantastic service got me and my family out of trouble. Will be for everyone grateful. Thank you. Reviewed on: 27th May 2026

Made whole process easier to deal with, without maki...

Made whole process easier to deal with, without making me feel worse than I already did! Reviewed on: 27th May 2026

Helpful.

Helpful. knowledgeable and quick to get things sorted Reviewed on: 27th May 2026

Very good and they are always happy to help

Very good and they are always happy to help Reviewed on: 27th May 2026

Step change.

Step change. Have helped me get back in control of my money. I've also learnt to budget better and looking forward to being debt free Reviewed on: 27th May 2026

Very understanding and helpful advice and recommenda...

Very understanding and helpful advice and recommendations from the staff. Understand the predicament and anxiety of the person in debt. Reviewed on: 27th May 2026

I was in a complete mess financially

I was in a complete mess financially and Step Change came to the rescue, it was stress free, they have been amazing and I now don’t have financial stress. I would highly recommend. Reviewed on: 27th May 2026

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