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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,570 reviews, last reviewed 27th May 2026
137050% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

A great service Always ready to offer help when need it. A great service. Reviewed on: 27th May 2026
Grandma 's avatar
Grandma

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17570)

fantastic customer service

5
Excellent service and they are always happy to help and guide you in the right direction Reviewed on: 8th July 2020
Tracy 's avatar
Tracy

Amazing charity

5
I got in touch with STEPCHANGE When i needed help. They were brilliant from start to finish. Great advisors, and financial debt managers. I honestly don't know how i would have coped without their help. Absolutely amazing people who work for them. And especially for us for free. Reviewed on: 8th July 2020
Filomena 's avatar
Filomena

Excellent help

5
Very helpful in every way. I have had a couple of hiccups along the way but everyone has gone out of their way to help. Reviewed on: 8th July 2020
Mary's avatar
Mary

Friendly staff and always there to help you!

5
Very helpful staff with very good advice always! Reviewed on: 8th July 2020
A.Trincao's avatar
A.Trincao

The best ever

5
The very best ever - they have sure saved more lives than the NHS Reviewed on: 8th July 2020
Mr's avatar
Mr

Customer service

5
They have always helped me to work an affordable plan that suits me. Reviewed on: 8th July 2020
Jessica Louise's avatar
Jessica Louise

Crisis Averted

5
A few years ago I was having a debt crisis. I had "maxed out" on a number of credit cards and my bank overdraft. StepChange provided very helpful advice and dealt with my creditors in a professional manner, thereby releaving a great deal of stress from my wife and I. Reviewed on: 8th July 2020
Howard's avatar
Howard

Happy

4
They were very helpful with my problems, a great weight was lifted Reviewed on: 8th July 2020
Annelie Lincoln's avatar
Annelie Lincoln

You want to see the end of your debts- Call Stepchange!

5
One of my relatives had dealt their debts with Stepchange so after a breakdown and getting into bad debt with credit cards and catalogues, I plucked up the courage to call Stepchange. Not only were they understanding but after filling in a form to say which debts were with who, they have compiled a manageable repayment that I pay every month. They have dealt with the companies concerned and even after I put the phone down the first time I spoke to them on the phone, I felt an enormous sense of relief that I would be able to pay off my debts and although it was going to be a long tunnel, there was light at the end! I have changed the repayment rate once as I was finding that some of my bills had gone up and they were so good about that too. I get monthly statements of how Im doing and I will be Debt free in about 6-8 years! This would not have been possible without Stepchange and I would like so say THANK YOU! Reviewed on: 8th July 2020
Keala Longman's avatar
Keala Longman

I have been with step Change for long time. They have helped me sort my finances out and now I am in control of my financed

5
I would recommend this service to everyone I know I fact I have done so and they too are very happy with them. I have got so much support and help from Step Change staff.i can not thank them enough for all their help and patience and understanding my situation. Thank u Dtep Change staff. Reviewed on: 8th July 2020
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Shobha

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