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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,711 reviews, last reviewed 27th May 2026
143850% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful There is always a calm and helpful person to help. Good advice and clear information Reviewed on: 27th May 2026
Gemma's avatar
Gemma

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17711)

Debt help

5
They are lifesavers when my husband lost his job we got into debt they have been marvellous helped us set up a debt management plan they are always helpful kind and understanding Reviewed on: 8th July 2020
Sandra 's avatar
Sandra

Incredible Charity

5
I first contacted Stepchange in August 2019 when my debt had spiralled out of all control and I was on the brink of absolute ruin, financial and emotional. The people at Stepchange are amazing; kind, professional, knowledgeable, friendly. They set up a DMP for me and I've never looked back. I can hand on heart say that they changed my life. Reviewed on: 8th July 2020
Gemma Murray's avatar
Gemma Murray

Very supportive

5
I’m so glad I contacted Stepchange with my debt problem they have helped me a lot and still are. They are always there to help, listen and give out advice, even through the Covid-19 Pandemic. Reviewed on: 8th July 2020
TRACEY NAJA's avatar
TRACEY NAJA

Stepchange are amazing!

5
After first contacting Stepchange I felt a weight had been lifted off my shoulders. The staff were reassuring and professional and made me feel at ease and helped me organise my finances! Thank you Stepchange. Reviewed on: 8th July 2020
Rachelc's avatar
Rachelc

Life saving

4
We gathered up debt due to ill health and unemployment. We then were stuck wanting to pay back but needed help. We were with another debt management company who basically took more money off us and put us in a worse state. I then found Step Change on Martin Lewis website and contacted them. Since finding them out debt has finally managed to come down!! Reviewed on: 8th July 2020
Stephanie 's avatar
Stephanie

Thank god for step change

5
Have been using step change for 5 yrs after our circumstances changed dramatically overnight. I genuinely have no idea how we would have got through with out step change Reviewed on: 8th July 2020
Guy Norton's avatar
Guy Norton

Always helpful

5
working with them for about 4 years they are always very helpful . They do there best to sort things out very quickly , too put you at ease in hard times. Reviewed on: 8th July 2020
John Fitzpatrick's avatar
John Fitzpatrick

Safes my sanity and changed my life

5
Fantastic people, fantastic support and complete guidance every step of the way. Without them who knows where I would be now!!! Reviewed on: 8th July 2020
CJ's avatar
CJ

Saved my life

5
Stepchange helped me when I was at my lowest point in life, drowning in debt and scared of what was going to happen. They looked after me, and have been there for me every step of the way. I couldn’t recommend them enough. Reviewed on: 8th July 2020
Laura's avatar
Laura

Top class company

5
Most caring helpful company ! Top class service outstanding staff so helpful and passionate about what they do ! Reviewed on: 8th July 2020
John 's avatar
John

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