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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,570 reviews, last reviewed 27th May 2026
137050% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

A great service Always ready to offer help when need it. A great service. Reviewed on: 27th May 2026
Grandma 's avatar
Grandma

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
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MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17570)

Excellent service

5
They are very helpful. I always recommended my friend and others. Reviewed on: 8th July 2020
Md Abdur Rashid's avatar
Md Abdur Rashid

The Lifesaver

5
The real helping hand in difficult financial situations. Reviewed on: 8th July 2020
Azmat's avatar
Azmat

Stepchange changed my life

5
When you get yourself stuck in dark deep hole, you don't know who to turn too, hiding debt from family and friends through shame. Having a company like stepchange, lifted a huge weight from my shoulders and allowed me to recently clear all debt, and it's be a tough road and sometimes wasn't able to even meet my monthly payments, they never judged just advised, which got me right back on track, so I thank this free company and the staff that all work there, for helpinge change my life and turn it around. Reviewed on: 8th July 2020
Rebk101's avatar
Rebk101

Perfect

5
Stepchange has help me to sort my finances out and now I just pay affordable amount to my creditors there great help all the way. Wouldn’t be without them Thankyou stepchange 5*. Reviewed on: 8th July 2020
Tina Harrison's avatar
Tina Harrison

Amazing

5
After years of being frightened to answer my phone or open bills I finally plucked up the courage to call step change. They definitely changed my life for the better and could never tha k them enough. When calling re an enquiry I am always treated with the utmost respect and staff do not look down on you but just want to help. I always feel that they understand it’s as if they have been through it themselves. Well done. Reviewed on: 8th July 2020
Conwayvalerie@hotmail.com's avatar
[email protected]

Excellent service

5
Run by patient, experienced volunteers, who understand very well how to help the people with debt crises. Reviewed on: 8th July 2020
Abu Siddique's avatar
Abu Siddique

Fantastic

5
Cant begin to explain how much they have helped me and relieved me of the stress of dealing with people chasing debt , I was in a bad place and thanks to stepchange I am in a much happier place and dealing with my debts without the stress and worry Reviewed on: 8th July 2020
J03anderson's avatar
J03anderson

Brilliant company

5
Stepchange were fantastic when it came to sorting my finances. They were most helpful at all stages of the process and were very easy to communicate with either online or by phone. Reviewed on: 8th July 2020
Angie 's avatar
Angie

Very helpful and emotionally supportive

5
Always helpful kind and patient Reviewed on: 8th July 2020
Claire Donabie's avatar
Claire Donabie

Life changer

5
Excellent from the very beginning. Kind, helpful and supportive and everything is very clearly set out. Very professional and well respected. Reviewed on: 8th July 2020
Ptherapy 's avatar
Ptherapy

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