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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Helpful and non judging

I was in such a mess with my finances after my marriage split. I was left debt that I never knew existed. Stepchange helped me every step of the way and I'll have been lost without them. Reviewed on: 9th July 2020

Totally life changing

I would be lost without StepChange. They have supported me through unemployment and helped to banish my money worries. I now sleep well at night secure in the knowledge that they’re looking after my debt. Can’t thank them enough. Reviewed on: 9th July 2020

Positive life changing decision

We were at a point where trying to manage finances and the interest from debts, had become so overwhelming and impossible to stay on top of. Getting in contact with StepChange was the best decision we ever made, as it gave us our lives back, and put us back in control of being able to manage our finances again. We were able to start paying our debts off, rather than Just paying interest, and in manageable amounts. Thanks StepChange Reviewed on: 9th July 2020

very professional and friendly, give ongoing support and takes over your burden

They are so easy to talk to, they stopped me from panicking and were always there to answer questions or offer help even through the Covid virus, I would recommend to anyone who finds themselves in a situation getting out of control Reviewed on: 9th July 2020

Great Company. Thoroughly recommend.

Sympathetic call handlers, who take the time to listen. very easy to go through the form with them over the phone as long as you have your current bank statements to hand and the bills for the debts you owe Reviewed on: 9th July 2020

Life savers

Covid-19 had resulted in my income falling by 63k per annum, I was extremely distressed and was in a position where repayment for many agreements was impossible. Stepchange handled the situation with complete professionalism and made it easy to understand my options and maintain my commitments with a temporarily adjusted agreement. Stepchange saved my life. I will forever be grateful for this. Reviewed on: 9th July 2020

Excellent customer service.

Staff are always very helpful & knowledgeable they go out of their way to make sure the customer is calm & understands how their system works. I know I was very stressed & anxious when I called them for help. The staff member calmed me down & chatted to me like a friend would. When we were finished I understood what help Step Change could give me . They have done exactly what they said they would do & by the end of August 2020 I will be debt free, just two more payments. Reviewed on: 9th July 2020

The Best!

what a super debt management company. Made me feel human again, after months of worry and stress over paying out money I didn't have. Reviewed on: 9th July 2020

Satisfaction

I personally satisfy that’s why I recommended it to so many friends and they are still getting benefits from it Reviewed on: 9th July 2020

Compassionate Financial crisis resolution

I have a life limited illness and was prescribed medication which like all drugs had certain side effects. In my case the medication, Neupro, is renown for causing people to gamble and indulge in excess expenditure. As a result I endured a pyschotic episode and was admitted to hospital when I received the correct medication for my condition. However I then had to deal with the substantial debt I had incurred and was advised by my bank manager to contact Stepchange. I can remember the morning when I first contacted Stepchange and had a 90 minute very tearful conversation with a. wonderful compassionate and very understanding professional .lady adviser. I had to admit for the terrible financial crisis I had found my self in and was given the right and help to sort out a debt management programme. Due to my exceptional situation, supported by medical evident nce 8 of my 11 creditors very kindly waived my debt and I am now paying an affordable sum to my other creditors. Reviewed on: 9th July 2020

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