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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

a good company to deal with

always there when i need check something Reviewed on: 9th July 2020

They saved me

Amazing kind understanding staff. So helpful and non judgemental. They have helped me and my husband get our lives back and slowly we will be getting out of debt. I can’t thank them enough! Reviewed on: 9th July 2020

Extremely helpful

I can sleep at night now, knowing that my creditors are getting paid. It's one less worry. Stepchange do a brilliant job. Reviewed on: 9th July 2020

Stop worrying. Stop leaving it. Sleep better tomorrow.

Stepchange have been nothing short of everything I was looking and hoping for. I got myself in financial trouble due to the everyday problems we all go through. They were great. No judgement on why or how you got yourself into the station you were in, just sensible advice. And above all help. Don't leave it and dwell on things. Call them and sort it out. After all the end of something is the beginning of something else. 10/10. Reviewed on: 9th July 2020

My lifeline

When I got into debt and started struggling with money, I was recommended Step change, I did it all online and was able to pay back my debt with an amount I could afford. Most recently I have spoken to step change staff who have most likely been working from home and have had so much support, through out the last few months. Reviewed on: 9th July 2020

Super helpful

Stepchange took away my stress and worry with their helpful and well informed staff. I'm sure I would have had a breakdown without them. Will always recommend Stepchange to people on the edge. Reviewed on: 9th July 2020

Definitely recommend

So caring and considerate, I would definitely recommend to anyone. Reviewed on: 9th July 2020

Amazing

Amazing service they were very helpful and friendly aswell as being very understanding Reviewed on: 9th July 2020

Brilliant

My personal experience brilliant very helpful and understanding my debt problem and doing there best to find the best option for me. Reviewed on: 9th July 2020

My life saver

I let my debts get out of control a bit and thought I could manage them but couldn't. Reviewed on: 9th July 2020

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