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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Susan Bridges

Step change is a brilliant charity. The people listen and are very helpful. I wouldn't be where I am today if I had all my debts. I will be debt free in a couple of year. I've got a bit of money in my bank now to get me the things I need. They always keep you updated. I've already recommended step change to some people. It's an excellent service I can't praise them enough. Reviewed on: 9th July 2020

Very good

They helped me get out of debt & I'm close to finishing, wouldn’t of done it without their help. Reviewed on: 9th July 2020

Life changer

Nearly debt free in just over 3 year's! Feel like a weight has been lifted from my life. So easy and stress free to arrange. Most helpful staff in the world. Reviewed on: 9th July 2020

First class

I always recommend Step Change to friends & family. They’ve helped my family & myself through some tough times and we’re immensely grateful. Reviewed on: 9th July 2020

So helpful and knowledgeable

Stepchange helped me so much I was on the brink of a breakdown they explained what could be done to help me and arranged it all and If I have a problem I just ring them and they sort it out there and then over the phone brilliant customer service and knowledge Reviewed on: 9th July 2020

Amazing

Step change have helped me out so much with getting my debt sorted, it's also helped take so much pressure off and my mental health has improved so much. They really are life savers Reviewed on: 9th July 2020

HELP WHEN I NEEDED IT MOST

Always very helpful and friendly staff who go above and beyond to ensure a very sensitive subject is handled efficiently Reviewed on: 9th July 2020

STAFF MEMBERS

THEY ARE EXTREMELY POLITE AND HELPFUL Reviewed on: 9th July 2020

helped

helped me alot as i did not know where to turn next Reviewed on: 9th July 2020

Keeping the wolves at bay

Without Step Change I would not be able to cope and would end up in a terrible state financially as well as severe mental health problems. The process is easy to follow and the advisers help you every step of the way enabling me to come to a sensible agreement with my creditors and relieve the pressure of constant calls and threats of court action. I am deeply grateful for the service they provide and my recommendation to anyone struggling with their finances please , please contact step change :-) Thanks Step Change Graham Reviewed on: 9th July 2020

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