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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Step Change makes debt less scary and more manageable

After sinking out of my depth in debt due to unfortunate circumstances, Step Change helped me by contacting all my creditors and arranging a realistic repayment plan. Their support has been invaluable. Reviewed on: 9th July 2020

Amazing

Amazing help to get us back in track without stress Reviewed on: 9th July 2020

Best ever Dept Management .

Helped me a great deal .very very helpful people Reviewed on: 9th July 2020

Weight lifted off my shoulders

Can’t thank the Step Change team enough for helping me. I got myself into a pickle after a separation. They have guided and helped me. With constant messages of well-being and support. Would so recommend Step Change to anyone else who needs guidance or help. Thank you, I can now see light at the end of my tunnel. Reviewed on: 9th July 2020

Reassuring, accurate advice and assistance

Helped set up DMP, advised how to complete income/expenditure. Everything dealt with smoothly. No pressure or making one feel inferior for having debts. Reviewed on: 9th July 2020

Very Good

I recommend Step Change, it has helped me a lot. They're the best company in the market with good experience. Reviewed on: 9th July 2020

Eradicated my fear

I was so scared, anxious and worried. Staff were kind and understanding and whilst talking to them I began to breath again. Reviewed on: 9th July 2020

Saved my mental health

At the time when I found the courage to contact Step Change, I was not sure how I could be helped because things felt so gloomy and I was mentally stressed. Step Change took over and set out what I needed to pay based on my situation. Each time I spoke to a member of the team, they were thoughtful and understanding which helped me come to terms with what I had to do. Each time I spoke to a member of the team, they were thoughtful and understanding. My self-esteem and confidence has resumed over time. I really thank them for the intervention and support that I have received. Reviewed on: 9th July 2020

DMP

Helped every step of the way. From start to finish went through everything with me and were never judgemental. Would highly recommend. Reviewed on: 9th July 2020

Excellent

They are the best they act quickly to your request. Reviewed on: 9th July 2020

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