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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Most helpful service

Feel very confident using step change, great relief that I am now on track with my finance, I s wish I did this sooner, very friendly staff and very helpful. I wouldn't choose anyone else. . Very easy to set up and affordable. I now sleep peacefully at night, Thankyou Reviewed on: 9th July 2020

Amazing people, life savers.

Got myself into financial difficulty. Reached out for help when things got out of control and I could not manage by myself. I was drowning. So thankful to Stepchange for getting me back on track. Reviewed on: 9th July 2020

Stepchange Angels

Stepchange are an amazing charity! They helped me so much when I was so depressed & worried about my finances! They made everything so simple. For the first time in months, I finally saw the light at the end of the tunnel! I honestly don’t know what I would have done without them, I might not have even been here.. that’s how bad it was getting. Thank you so much for all your help and your staff are wonderful people. Reviewed on: 9th July 2020

Amazing

The staff were amazing, reassuring, thorough, kind. Listened to me cry. Sorted everything out for me. Was amazing Custer service. Reviewed on: 9th July 2020

Debt Angels

What can you say about a group of people who unburden you of that pressing weight upon your shoulders that has been dragging you down.Invaluable and appreciated are two words that spring to mind!But there's plenty more that could start to describe the positive effect that these good folk have upon troubled lives Reviewed on: 9th July 2020

Amazing!!

Step Change are incredibly understanding to their customers needs. You have made my current situation less stressful and for that I’m extremely grateful!! I applaud Step Change. Reviewed on: 9th July 2020

Step Change helped me when I needed it most

Following the sudden death of my partner I was left with considerable debt. Step change took over and I was able to set up a debt management plan. They liaised with my creditors and supported me throughout the process. Reviewed on: 9th July 2020

Excellent service

very polite a.staff.very professional and quick solutions. Reviewed on: 9th July 2020

Very helpful

I was in a whole heap of debt and being a proud man tried to find a solution to the problem. Thus failed miserably, plummeting further into debt. I searched a number of credit agencies and upon speaking to the bank, etc they all gave the thumbs up to Stepchange. It's the best thing I've ever done. Can't fault them for the help and support when needed. Reviewed on: 9th July 2020

Quick and easy.

Step Change keep you up-to-date on all aspects of your account. Easy to contact and are always answers your inquiries. Reviewed on: 9th July 2020

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