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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Back from the brink

When I first contacted Stepchange I was a complete mess both monetary and mentally. Thank goodness for their patience and understanding. It doesn’t matter who I speak to as I always get the same help and reassurance. I think we would have ended up homeless without them and I now have a date that I will be debt free. I feel I am able to breath again and sometimes even laugh. Thank you for saving me, Stepchange Reviewed on: 9th July 2020

Take over of financial worries

from the advent of Step Change listening and understanding my worries and problems, they were able organise my problems and organise my affairs for me, with my creditors. At my age of 87 this a considerable relieve. Reviewed on: 9th July 2020

Excellent service

If you are struggling with your finances I would recommend Step Change all day long. They helped me and there was no charge. Very quick to respond and very professional. Thank you Reviewed on: 9th July 2020

Simply the best

Great service no hassle and sorted everything perfectly lifted weight of world of my shoulders Reviewed on: 9th July 2020

Life changing

When life takes a turn not your way and you did cause the reason for you not being able to pay your debt. Step Changes was there to help me. Thank you Reviewed on: 9th July 2020

Miss

2 year ago I was about to run mad. Watching my account when there was no enough money to pay all my out going. I spent time talking to my bank thinking that as they have my record I never failed to pay my loan before they will be of help. They wasted my time they never help. Until when I turned to stepchange, they were very helpful and supportive. After they calculations, what I had to pay back towards all my debits was little than what I was offering my bank. To be honest now I am trying to stand back on my feet. Thanks to stepchange Reviewed on: 9th July 2020

Friendly, helpful & fantastic all round debt support

Sensitive, patient and really helpful debt support, from budgeting to liaising with our creditors nothing has been too much trouble. Every member of staff has been really efficient and offered brilliant advice, really helped get my family back on financial track. Reviewed on: 9th July 2020

Weight off my shoulders

I would recommend Step Change to anyone in similar situation to me Following the lost of my last husband. Debts got out of hand at a time I needed him most to talk too. They listen that all I needed and recommended a solution. Being working with them for two years friendly and approachable, never looked back. Reviewed on: 9th July 2020

very helpful, customer focused

They've been very helpful for several years, very customer focused and understanding Reviewed on: 9th July 2020

Life Savers :)

They literally saved my life :) I would not have been able to continue without the help and support of step change Reviewed on: 9th July 2020

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