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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life Savers :)

They literally saved my life :) I would not have been able to continue without the help and support of step change Reviewed on: 9th July 2020

Excellent service and advice

excellent advice and help with my debts. Reviewed on: 9th July 2020

Amazing people

Nothing is a problem for them they can sort out everything Reviewed on: 9th July 2020

Reliable, friendly service

They have been amazing , really helpful, very friendly Reviewed on: 9th July 2020

Extremely helpfull

From the first time i got in touch with them they where excellent and extremely helpful.All the company's i had to get in touch with all said the same about them and did not have a problem with me using them Reviewed on: 9th July 2020

Helped in very difficult times

Step change have staff available who are willing to help and are committed to being non-judgmental in their approach, which makes dealings so much easier. Reviewed on: 9th July 2020

A Big Relieve

When Step Change advices me about dealing with my debts and continued support it was weight of my mind Reviewed on: 9th July 2020

A life saver

A helpful experience that was easy to use Reviewed on: 9th July 2020

Friendly professional company

I have been in contact with this company for a bit now they are very professional yet friendly dealing with my debts reassuring and informative such a great service to be able use Reviewed on: 9th July 2020

Excellent helpfully

I’m less stressed and worried and now feel happy help us thank to Step Change Reviewed on: 9th July 2020

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