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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Changed my life

I was really worried about how I was going to pay my bills until I spoke to stepchange and now 4 years later I’ve nearly paid everything off and I’m also managing to save as well. Amazing! Reviewed on: 9th July 2020

Hope and Dignity

StepChange helped me to start a new life, a life full of hope and dignity Reviewed on: 9th July 2020

Brilliant

Got into dept trying to live on aa low income, keeping a roof over my head. I do have fits in my sleep now and again didn't want them to start. And I've been made Redundant due to Covid-19. Reviewed on: 9th July 2020

Extremly helpful

Has made paying of my debts so much easier Reviewed on: 9th July 2020

When the hwole world seemed black

Stepchange helped me out of a dark place, starting with my debts. They fashioned a debt repayment plan for me. Reviewed on: 9th July 2020

Very helpful and understanding

Very informative and accommodating Reviewed on: 9th July 2020

Excellent service 10

They were extremely patient and understanding don’t know how I would have managed my situation without there help Reviewed on: 9th July 2020

Brilliant customer service

When I rang stepchange I felt so at ease and relieved that they could help me the way they did , so caring and helpful amazing people ...I could get on with things without thinking the worse all the time , thankyou. Reviewed on: 9th July 2020

Always on your side....!!!!

I got caught up by my debts and when I thought it was the end of myself Step Change pulled me out there and now I am so thankful for the massive support I got from the association. Now I live normal life every day. Reviewed on: 9th July 2020

Brilliant service,friendly people And there to help

Brilliant service,friendly people And there To help. Sorted me out fast, told me what to do for the best. Couldn’t fault at all. Thank you for helping me Reviewed on: 9th July 2020

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