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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Very good service and support

We contacted Step Change to see if they could help us. They were very helpful indeed. Their staff were courteous and knowledgeable. They put us at ease and helped us manage our debt. Reviewed on: 9th July 2020

Best companion

Well general is very good . Sometimes slow to answer but most of the time is super ok Reviewed on: 9th July 2020

Very Helpful

I’ve been with StepChange for 3 years on a debt management plan. They’ve changed my life for the better and have been with me every step of the way. Very easy and can’t stop recommending enough to people who have fell into debt and need help. These guys are brilliant and I’m forever greatfull for everything. Reviewed on: 9th July 2020

Thank you

I finally found peace of mind, thanks to you helping me Reviewed on: 9th July 2020

Saved my life

Honestly if it had not been for the support of Stepchange I honestly dont know where i would be today, saved my life sounds dramatic but they have supported me, taken away much of my anxiety and stress with regards to my debts, I cant thank them enough as words really cannot express, they really have saved my job, my family, Thankyou Stepchange and all your wonderful staff :) Reviewed on: 9th July 2020

help

step change helped us get our finances back on track, and reduced our sleepless nights. we recommended step change to our son who was in financial difficulties after a separation Reviewed on: 9th July 2020

Looking after my finances

Step change has changed my life after contacting them to deal with my finances .All advisors very helpful and nothing was too much trouble thankyou Reviewed on: 9th July 2020

Best customer service and advice

I was so down trying to sort out my dept,they were so helpful and now I can sleep at night Reviewed on: 9th July 2020

Great organisation

Helped me out in times of trouble and stress. I would recommend to anyone. Reviewed on: 9th July 2020

Excellent customer services

Amazing customer advisers on ground. Thank you for being there. Reviewed on: 9th July 2020

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