Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Costumer oriented

They make sure you had the best deal. Reviewed on: 9th July 2020

First class service. Nice people to deal with. Thanks.

Since I contacted them few years ago. They have helped me a lot. Reviewed on: 9th July 2020

Life saving

If it wasn’t for stepchange helping me with my budget and sorting out the payment plan to my debtors I wouldn’t be here today. My depression and anxiety was made 1000000 times worse by debtors and stepchange really saved my life. Reviewed on: 9th July 2020

Ms

They don't judge you. they listen, and help you to liaise with your creditors to get an agreement for repayments. Reviewed on: 9th July 2020

Removed a weight of my shoulders

Took a weight off my shoulders, they didn’t judge and only wanted to help, set up a plan and took care of everything. StepChange has truly changed our lives and made my sleep at night again. Reviewed on: 9th July 2020

Very good service and support

We contacted Step Change to see if they could help us. They were very helpful indeed. Their staff were courteous and knowledgeable. They put us at ease and helped us manage our debt. Reviewed on: 9th July 2020

Best companion

Well general is very good . Sometimes slow to answer but most of the time is super ok Reviewed on: 9th July 2020

Very Helpful

I’ve been with StepChange for 3 years on a debt management plan. They’ve changed my life for the better and have been with me every step of the way. Very easy and can’t stop recommending enough to people who have fell into debt and need help. These guys are brilliant and I’m forever greatfull for everything. Reviewed on: 9th July 2020

Thank you

I finally found peace of mind, thanks to you helping me Reviewed on: 9th July 2020

Saved my life

Honestly if it had not been for the support of Stepchange I honestly dont know where i would be today, saved my life sounds dramatic but they have supported me, taken away much of my anxiety and stress with regards to my debts, I cant thank them enough as words really cannot express, they really have saved my job, my family, Thankyou Stepchange and all your wonderful staff :) Reviewed on: 9th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt Solutions
from Money Advisor 3.94 from 13 reviews
Debt advice
from Money Wellness 4.89 from 6451 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub