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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Change for better with StepChange

By talking to StepChange and sorting my finances out it is the best thing you can very supportive and understanding of your financial situation. Reviewed on: 9th July 2020

Life savers

Fabulous service along with peace of mind and stress relief. Reviewed on: 9th July 2020

Caring support

From the 1st phone call to Step Change - they understood and helped me come to terms with my challenges. Great ethos and support - they have given me a way forward - thanks. Reviewed on: 9th July 2020

Fantastic

Step change changed my life, I was going through a very rough time regarding my finances. Step change supported me and gave me clarity to move on with my finances stress free with the excellent support and customer service there colleagues provided. Reviewed on: 9th July 2020

Finally able to relax

I was very nervous to call for advice. I’d been worried for such a long time about my financial situation. I was made to feel at ease and not at all embarrassed. I’m so grateful for Step Change’s help. They have made my life so much better. Reviewed on: 9th July 2020

You can't get a better service than stepchange

I was in trouble with credit cards and I had to find a sullotion and my bank recommended stepchange I have never looked back since, top class Reviewed on: 9th July 2020

Fantastic free advice

StepChange have been a fantastic help and offered incredible advice whilst respecting my decisions on everything along the way. I wasn’t pushed into things I wasn’t comfortable with but they helped me to understand my situation better. Reviewed on: 9th July 2020

Lifesaver

They help me in a bad time in my life I thought I never get out of and with there help and guidance there showing me the right path thank u stepchange Reviewed on: 9th July 2020

they have been brilliant

i was in a desperate stage having tried to commit suicide as a result of spiralling debt, i approached another company first who wanted to charge me nearly £6000 to help me. i took advice and contacted step change and for the first time in ages have i felt more in control of everything including my mental health. Reviewed on: 9th July 2020

Excellent

Step change always makes me feel at ease with my debt management plan they always give me excellent service Reviewed on: 9th July 2020

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