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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

You can't get a better service than stepchange

I was in trouble with credit cards and I had to find a sullotion and my bank recommended stepchange I have never looked back since, top class Reviewed on: 9th July 2020

Fantastic free advice

StepChange have been a fantastic help and offered incredible advice whilst respecting my decisions on everything along the way. I wasn’t pushed into things I wasn’t comfortable with but they helped me to understand my situation better. Reviewed on: 9th July 2020

Lifesaver

They help me in a bad time in my life I thought I never get out of and with there help and guidance there showing me the right path thank u stepchange Reviewed on: 9th July 2020

they have been brilliant

i was in a desperate stage having tried to commit suicide as a result of spiralling debt, i approached another company first who wanted to charge me nearly £6000 to help me. i took advice and contacted step change and for the first time in ages have i felt more in control of everything including my mental health. Reviewed on: 9th July 2020

Excellent

Step change always makes me feel at ease with my debt management plan they always give me excellent service Reviewed on: 9th July 2020

Very helpful in discussing my problem

Just happy that you were there and able to help me Reviewed on: 9th July 2020

Supported me in my hour of need

Helped get my life back on track and fantastic support in a non judgemental manner Reviewed on: 9th July 2020

Easy for helping

Couldn't of been more helpful Reviewed on: 9th July 2020

Fantastic really changed my life and helped me tremendously

I was in a very difficult place dealing with debt and Stepchange transformed my life with all their help and support. Reviewed on: 9th July 2020

Absolute life savers.

Consulting and working with Step Change has completely changed our lives. They have given us focus and the power to change our situation. Financial stability has improved our lives massively. Thank you from the bottom of our hearts. Reviewed on: 9th July 2020

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