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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Invaluable help and support

Step Change were recommended to me and I’m glad I chose them to help. They are cleanly recognised and respected for good reason and they’ve helped me tremendously. They are very professional, helpful and understanding. I wouldn’t hesitate to recommend them. Thank you. Reviewed on: 8th July 2020

Step change has been a lifeline and complete support, when finanancial situations left me in utter distress. was bleak

Been struggling for years, after leaving the matrimonial home - due to domestic violence. Had struggled to find a solution on managing my debts, and providing for a then 11yr old son. A sound night's sleep was out of reach - until I plucked up the courage to ring Stepchange Debt Charity. Highly recommendable. Stepchange Debt Charity's continuous professional help and advice - has been extremely vital. A HUGE 'thank you' to all staff who have contributed in taking the 'stress', out of DISTRESS, during unpredictable times. Reviewed on: 8th July 2020

Death cared

This is very good company every man very care fully deal castmar Reviewed on: 8th July 2020

Brilliant

I was in a lot of debt and very worried and scared as to how I would survive paying my bills and keeping a roof over my head..But I got in contact with Stepchange and found they were very helpful and understanding .Great job to all staff. Reviewed on: 8th July 2020

saved from ruin

Stepchange have continued to provide invaluable support and advice for my financial needs They have been there for me all the way to date through some very difficult times and keep me well informed and up to date with my needs First class professional organisation Kevin Pollard Reviewed on: 8th July 2020

Step Change have really helped me to dig my self out of a big hole. I can see the light.

Step Change have really helped me to dig my self out of a big hole. I can see the light. The staff are very friendl, patient, empathic and helpful. Advice given to suit individual needs. Reviewed on: 8th July 2020

Life changing

In huge debt and the only way was a miracle thanks stepchange Reviewed on: 8th July 2020

The help I needed

Step change have been a breath of fresh air to me. They have been extremely helpful in helping and sorting out my debts which are more affordable to me . I just wish that I had contacted them sooner. Reviewed on: 8th July 2020

Fantastically supportive and friendly and reassuring.

From my very first contact with Step Change I was made to feel at ease, not at all judged, and never made to feel stupid for asking what I felt were stupid questions. Or having to ask to have things repeated several times due to my level of anxiety and depression, making it difficult for me to take information in over the phone, especially when dealing with figures & finances. Everyone has always been super supportive. Thank You again!! Reviewed on: 8th July 2020

Life changing

Step Change have really been life savers. Before I got in contact the only way I could pay even the minimum payment on my huge credit card bills was by using one to pay others but I had reached my limit on all. Step Change got me through that and after over 10 years I only have just over a year to be free of debt . A huge thank you to Step Change. Reviewed on: 8th July 2020

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StepChange: Debt advice reviews

75720% increase in 5 star reviews

1600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (18671)

I was a nervous wreck with debts piling up after bei...

Invaluable help and support

Step change has been a lifeline and complete support, when finanancial situations left me in utter distress. was bleak

Death cared

Brilliant

saved from ruin

Step Change have really helped me to dig my self out of a big hole. I can see the light.

Life changing

The help I needed

Fantastically supportive and friendly and reassuring.

Life changing

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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