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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,667 reviews, last reviewed 23rd Jul 2026
75640% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026
Ali Molaei's avatar
Ali Molaei

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

saved from ruin

5
Stepchange have continued to provide invaluable support and advice for my financial needs They have been there for me all the way to date through some very difficult times and keep me well informed and up to date with my needs First class professional organisation Kevin Pollard Reviewed on: 8th July 2020
kev 1820's avatar
kev 1820

Step Change have really helped me to dig my self out of a big hole. I can see the light.

5
Step Change have really helped me to dig my self out of a big hole. I can see the light. The staff are very friendl, patient, empathic and helpful. Advice given to suit individual needs. Reviewed on: 8th July 2020
Anne EB's avatar
Anne EB

Life changing

5
In huge debt and the only way was a miracle thanks stepchange Reviewed on: 8th July 2020
Tollz's avatar
Tollz

The help I needed

5
Step change have been a breath of fresh air to me. They have been extremely helpful in helping and sorting out my debts which are more affordable to me . I just wish that I had contacted them sooner. Reviewed on: 8th July 2020
Alex's avatar
Alex

Fantastically supportive and friendly and reassuring.

5
From my very first contact with Step Change I was made to feel at ease, not at all judged, and never made to feel stupid for asking what I felt were stupid questions. Or having to ask to have things repeated several times due to my level of anxiety and depression, making it difficult for me to take information in over the phone, especially when dealing with figures & finances. Everyone has always been super supportive. Thank You again!! Reviewed on: 8th July 2020
Mazza23's avatar
Mazza23

Life changing

5
Step Change have really been life savers. Before I got in contact the only way I could pay even the minimum payment on my huge credit card bills was by using one to pay others but I had reached my limit on all. Step Change got me through that and after over 10 years I only have just over a year to be free of debt . A huge thank you to Step Change. Reviewed on: 8th July 2020
Badger's avatar
Badger

Light at the end of the Tunnel

5
Getting support from Step Change, allowed me to breathe again. They have given me the confidence to manage my finances. Thank you Step Change. Reviewed on: 8th July 2020
Jo's avatar
Jo

Excellent service

5
Step change have helped me so much, took a lot of my worry away, thank you very much. Reviewed on: 8th July 2020
Susan jones's avatar
Susan jones

Life 100% better

5
Was deeply in trouble money worries suicidal stepchange help me My life is better I can go to bed and have a good nights sleep without the stress and the worry many thanks to you all at stepchange Reviewed on: 8th July 2020
Alan Brunskill 's avatar
Alan Brunskill

I Am Really Impressed

5
I ran into financial difficulties for multiple reasons, & I was so stressed & confused, but by chance I came across Step Change & I can honestly say that with their help & guidance I have managed to turn my financial life around & have been on a debt management plan, therefore I have learned not to make the same mistakes & really try to live within my means. I am extremely thankful to Step change & I would be so happy for them if they won a befitting award for all their hard work the staff put in to help people. Thank you Jay Morokar Reviewed on: 8th July 2020
Jay's avatar
Jay

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