Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

StepChange does what it says it does.

It's helped me clear a particular debt that was like a millstone around my neck. Reviewed on: 8th July 2020

Excellent

Excellent customer service and helpful staff very friendly and professional Reviewed on: 8th July 2020

The wonderful people

Thank you so much for helping me and saving my family life.thanks Reviewed on: 8th July 2020

Support and empathy tailored to me

Not knowing which way to turn, they made it so easy, with no judgment. I felt like a valued member of society and not someone who had been blamed For making bad decisions. I feel empowered and free. I can see my debt coming down which is empowering. I’ve kept to my side of the contract by not taking out any further credit. It’s very hard because I have no disposable income left at the end of the month but I can’t wait to be debt free and I know I can do it supported by StepChange Reviewed on: 8th July 2020

When I was low due to debt they were the people who sorted my life.

I have never needed help but I found myself at 59 needing to take a grip of f my life. Step change are there! Non judgmental and so helpful. Thank you people you were great Reviewed on: 8th July 2020

The Releif Of My Stress

Before Step Change took over my DMP I was being charged £40 a month by a company that did no more than forward my payments to my creditors. Step Change offers me counselling and advice to help me deal with my debt in an achievable manner. Reviewed on: 8th July 2020

Changed my life

My husband and I managed to get ourselves into severe debt. We were living on credit cards and the available balance was almost gone. We were both stressed, I wasn’t sleeping, he was constantly snapping and I became very depressed. StepChange was our saviour. Two things stick in my mind. The first was being told to go out and do a decent food shop and to forget the bills as they had everything in hand. The second was reassurance we could call them as many times as we liked - whether it was because we were worried about a letter we’d received or if our circumstances ever changed - we were not to worry, they had our back. Outstanding service. Reviewed on: 8th July 2020

Took away the worry

Gave me back the ability to sleep at night. Reviewed on: 8th July 2020

FAB

everybody at Step Change is amazing customer service is 500% Reviewed on: 8th July 2020

Great support

Very friend team. Very competitive and kind. Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6451 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub