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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange saved my life.

Can't thank stepchange enough. Seriously if it weren't for them I wouldn't be here. So grateful and thankful Reviewed on: 27th May 2026

Simple and fast service!

Simple and fast service! Really helpfull team willing to support every step of the way Reviewed on: 27th May 2026

Always supportive, when I speak with them they are k...

Always supportive, when I speak with them they are knowledgeable and empathetic. Reviewed on: 27th May 2026

Brilliant

Really helpful in my hour of need can't thank stepchange enough Reviewed on: 27th May 2026

Very kind and considerate.

From the very start they have listened in a non judgemental way and put me at ease and made my life stress less.Im a proud man and don’t enjoy being in debt but the service has been one of extreme compassion Reviewed on: 27th May 2026

I have had relief

I have had such relief knowing they can help my situation, I couldn't do it without them Reviewed on: 27th May 2026

Stepchange are brilliant in every way

Stepchange really do help you in everyway. They put your mind at ease and tell you there is a solution to your money worries. Reviewed on: 27th May 2026

Step change were brilliant.

Step change were brilliant. Took away a lot of stress during a difficult time Reviewed on: 27th May 2026

Easy process and great communication.

Easy process and great communication. Reviewed on: 27th May 2026

They have been very good sorting all my debts out

They have been very good sorting all my debts out Reviewed on: 27th May 2026

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