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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

There when you need them most

They have been brilliant in handling all my debts Reviewed on: 27th May 2026

Amazing service.

Amazing service. No judgement just happy to listen and help Reviewed on: 27th May 2026

Very helpful and understanding.

Very helpful and understanding. Was worried about debt but these guys helped massively. Reviewed on: 27th May 2026

Dont leave till it is too late

Helped me out when in my uppers and got me on the right track Reviewed on: 27th May 2026

Excellent service, flexible options

Excellent service, flexible options Reviewed on: 27th May 2026

Amazing company - really takes the stress out of debt.

Amazing company - really takes the stress out of debt. Reviewed on: 27th May 2026

The info is clear and easy to understand

The info is clear and easy to understand Reviewed on: 27th May 2026

Was scared and they made me feel like I was back in...

Was scared and they made me feel like I was back in control Reviewed on: 27th May 2026

The advisors on the phone are so helpful and underst...

The advisors on the phone are so helpful and understanding, they don’t make you feel like it’s bad that you’re in debt. In fact they support your decision to get out of debt. Reviewed on: 27th May 2026

Ive had a positive experience with stepchange they g...

Ive had a positive experience with stepchange they get back to you quick and make the steps really easy to follow they have taken alot of my worry away Reviewed on: 27th May 2026

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