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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange helped me recover my financial security

I was in a terrible state financially before I contacted Stepchange. It was affecting my mental health in a terrible way. I just couldn’t see a way out. They spent so much time talking to me and helping me sort out my finances from a mess to a manageable Payment plan and even contacted my creditors for me. I going to take a long time, but I can see light at the end of the tunnel and in the meantime, I have peace of mind and can live! Reviewed on: 8th July 2020

Happy Custom

The staff at Step Change are very friendly and helpful and always give good advice and excellent payment plans and always a phone call away if any problems crop up. Reviewed on: 8th July 2020

Brilliant Advice and Service

Stepchange helped me a lot when my debts got out of control. They don't judge you and provide the very best support and advice to help you through your financial difficulties. I would 100% recommend them to anyone. Reviewed on: 8th July 2020

Took me onboard.

Friendly, helpful, knowledgeable easy to talk to and sorted my shit out thanks a million xx Reviewed on: 8th July 2020

Excellent

Expert advice, very proffesional Reviewed on: 8th July 2020

There in my hours of dispare

Having first lost my husband, then my family business, I had racked up personal debts. To have someone to take over talking to everyone to organise a payment plan, was needed for my delicate state of mind. I was beyond being able to cope with the worry. Stepchange were very fast in turning everything round and putting that layer between me and my creditors. It enabled me to sleep and slowly rebuild some of my confidence. Thank you Stepchange, still a way to go. I feel creditors, if you say Stepchange They immediately know you have something in place and you are trying. Reviewed on: 8th July 2020

Strongly recommended

They are reliable and take a way my stress. Reviewed on: 8th July 2020

StepChange saved my mental and financial health

I can’t thank Stepchange enough! I honestly thought debt had become an inevitable part of my life. I was always coping with just being on the edge of whether or not I could afford my life. I was stressed and anxious, my mental health was fragile at best. As soon as StepChange helped me, from the first phonecall to the arrangement of my DMP I felt like I wasn’t alone. I trusted their advice and felt confident that things were manageable. Now I’m nearly at the end of my DMP and I’m making plans for how to keep saving and continue budgeting. I can look to a bright future where I am able to make choices. Reviewed on: 8th July 2020

Helps a lot

this company has help me a lot with my debt's and i have recommend them to people i know Reviewed on: 8th July 2020

very helpful

right from the start step change we very helpful ,they got every thing sorted with my creditors for my DMP Reviewed on: 8th July 2020

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