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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Helpful and understanding

Helped me not to worry, have supported me by freezing payments whilst furloughed. Great charity. Reviewed on: 8th July 2020

Absolutely brilliant

Stepchange are the best support I've ever received! Great customer service A+++ Reviewed on: 8th July 2020

Life savers

I did not know where to turn, and Step change sorted everything out, another year and a bit and I’ll be debt clear. Reviewed on: 8th July 2020

Sound Stepchange Advice!

Stepchange helped us at a really stressful time, their help & understanding was an invaluable first step on our journey to being debt free! Reviewed on: 8th July 2020

Absolutely fantastic

They’ve always been there ready to help in any way they can Reviewed on: 8th July 2020

Step change has helped me so much

I was struggling daily before I got help from step change. They are always on hand when needed. Reviewed on: 8th July 2020

very helpful

When you feel like there’s no option, stepchange will show you a way from the permanent pressure created by debt. Thank you Stepchange. Reviewed on: 8th July 2020

Good Customer Service

They have helped to assist me all throughout my DMP processing to progressing my credit record. A well-recommended company for helping people in a debt financial management. Reviewed on: 8th July 2020

Fantastic help, they have been amazing help

Fabulous help, I couldn't thank Step change enough. Reviewed on: 8th July 2020

Life changing advice

Step Change have made a huge difference to my life. They've made it really easy for me to turn things around. I can now see light at the end of the tunnel where before the future looked very dark and bleak Reviewed on: 8th July 2020

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