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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

Helping me getting on the right track finically Reviewed on: 8th July 2020

BEST SERVICE EVER

WITHOUT THIS SERVICE AND HELP I WOULD HAVE NOT BEEN ABLE TO MANAGE MY ACCOUNTS AND DEBT. I AM SO THANKFUL FOR THE KINDNESS AND EASE FROM EVERYONE I SPOKE TO OVER THE YEARS. I AM EXTREMELY HAPPY NOW. Reviewed on: 8th July 2020

EXCELLENT

i really needed help i dident know which way to turn my debts were spiralling out of control :( one phone call and the stress just fell off my shoulders it was such a relief i cant begin to tell you Reviewed on: 8th July 2020

Thank you

Your are helping my husband and I in a very difficult times x Reviewed on: 8th July 2020

Support Step Change

I was struggling with my dept payment moving from agency to agency until at last I found Step Change that changed my life. They spoke to me and reassuring that I have come to the right place and I have not regretted. I am happy and will recommend to anyone. Reviewed on: 8th July 2020

Amazing

Helped me to successfully complete IVA. I had sleepless nights, anxieties and depression, before being helped by Stepchange. I would highly recommend anyone who is struggling with debt to get in touch with them. Its not easy making that first step, but it will be the best thing you ever do. Thank you stepchange for helping me to get my life back. Reviewed on: 8th July 2020

Debt management

Life savers and helpful always give good advice. Reviewed on: 8th July 2020

Very helpful

I’m on my way to being debt free with thanks to stepchange. Reviewed on: 8th July 2020

Amazing help

I was in a situation where I was heavily in debt, about to default on the payments and this would not only been terrible for me but I doubt my creditors would of got all there money back which goes against my principals. They have helped me pay them back but in a way in which is actually possible. Reviewed on: 8th July 2020

Friendly service

I have been with Stepchange since 2013 and they've been excellent. I would definitely recommend. Reviewed on: 8th July 2020

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