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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Ive had a positive experience with stepchange they g...

Ive had a positive experience with stepchange they get back to you quick and make the steps really easy to follow they have taken alot of my worry away Reviewed on: 27th May 2026

Helped me when I thought nothing could.

Helped me when I thought nothing could. I had got into debt by helping a family member, and struggled to pay back the monthly payments. Im now on a DMP and actually have money to live. Reviewed on: 27th May 2026

Just Great

They have help me make manageable payments and have been very helpful Reviewed on: 27th May 2026

Taking control

Having got myself into debt ,the realisation of this was very stressful. Getting in touch with Stepchange was the best thing I could have done. They helped me set up a debt management plan which was manageable and affordable.Since 2023 my debts have been coming down near to finishing .I would say never be to ashamed to ask for help as Stepchange helped me and in the not so far future I will be totally debt free Reviewed on: 27th May 2026

I can honestly say step change has saved my life, an...

I can honestly say step change has saved my life, an amazing service when you feel no one else is listening, Reviewed on: 27th May 2026

Amazing help

Could not wish for anything better.Sorted out all my problems. Took all the stress and anxiety away..Never had to speak to creditors Step Change did everything for me. Highly recommend Reviewed on: 27th May 2026

Excellent.

Excellent. Really lively people. Reviewed on: 26th May 2026

Because, I did not get cost of living and you said...

Because, I did not get cost of living and you said it in my review budget.I feel sad. Reviewed on: 26th May 2026

Excellent customer service.

Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Don’t know what I had done without them

Completely put my mind at ease, didn’t feel judged in anyway. Reviewed on: 26th May 2026

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