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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange are brilliant in every way

Stepchange really do help you in everyway. They put your mind at ease and tell you there is a solution to your money worries. Reviewed on: 27th May 2026

Step change were brilliant.

Step change were brilliant. Took away a lot of stress during a difficult time Reviewed on: 27th May 2026

Easy process and great communication.

Easy process and great communication. Reviewed on: 27th May 2026

They have been very good sorting all my debts out

They have been very good sorting all my debts out Reviewed on: 27th May 2026

Always helpful, patient, and debt advice experts.

Always helpful, patient, and debt advice experts. Would highly recommend. Reviewed on: 27th May 2026

One of the best things I ever did!!!

One of the best things I ever did was getting in contact with this company. They helped me organise my mountain of debt and allowed me to be able to put it into a small manageable sized payment. They even allowed me to contact the companies and get the interest rate to freezing and helped me get out of the debt that I was in. I was in a very bad place and had loads and loads of money problems but thanks to this company. They helped me out of it. Reviewed on: 27th May 2026

Help me with my mental health as well

We all know the mental struggle while in debt after a couple bad choices. StepChanged helped me a lot reducing my anxiety and helping me get on a regular plan easier to follow. Reviewed on: 27th May 2026

No judgement, great support and understanding

Step change have helped me so much, not just to get back on track financially but they have been supportive in general. Listening, not judging and understanding. I am eternally grateful to them. Reviewed on: 27th May 2026

Fantastic service provided

Advice given is very helpful, staff knowledgeable and friendly when you're going through stressful times. Couldn't be happier with the help I received. Reviewed on: 27th May 2026

They are Angels, I don’t know where I would be witho...

They are Angels, I don’t know where I would be without them. Helpful, organised and non-judgmental. Reviewed on: 27th May 2026

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