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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing

I was completely at my witted before I got in touch with stepchange they saved my life...i was riddled in debt ...losing my mind ..then they became my guardian angels ..and has sorted me out ...just a brilliant and godsend service Reviewed on: 8th July 2020

Got me out of trouble!

Outstanding from string up my DMP to assisting with any issues. Would recommend to anyone. Reviewed on: 8th July 2020

Amazing charity

They helped me when I was on the edge of losing everything Reviewed on: 8th July 2020

Great

make you feel that there is help out there when you need it Reviewed on: 8th July 2020

excellent service

Helped me with all my debts and go through everything in detail excellent Reviewed on: 8th July 2020

Very happy the people talk to u and not say a bad word about what trouble u r in

Help me so much with my money troubles Reviewed on: 8th July 2020

Excellent service

Helps me with my debt can’t Fault them excellent service Reviewed on: 8th July 2020

Lifesavers

They helped me deal with debt in a way I never imagined. Amazing! Reviewed on: 8th July 2020

Perfection

Helped me in so many ways all the way through my plan. Gave suggestions and helpful tips. Easy to sort and use. Reviewed on: 8th July 2020

Super

Absolutely amazing they handled my case with out judgment and would definitely advise people to speak to them and understand how people can get themselves in to trouble Reviewed on: 8th July 2020

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