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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic service

Everyone I have dealt with has been extremely helpful and there is never any judgement about my circumstances Reviewed on: 8th July 2020

You put my mind at ease

I was very desperate and did not know what to do. You help me guided me from the very start how to manage to clear my debts Reviewed on: 8th July 2020

They are literal life savers.

I found myself in a terrible amount of debt, not as much as some but too much for me to handle. I was struggling to hit my minimum payments, let alone be on time about it. I finally realised that my mental health would not survive if I didn’t find a solution. I found step change online, and after reading all the great reviews I decided they were who I needed to help me. I didn’t have to speak to anyone personally if I didn’t want to, they let you do your correspondence via email which again, was so very well received by my struggling mental health. They have always been so quick, efficient, sympathetic and responsive. They in short, saved my life. Reviewed on: 8th July 2020

StepChange has been very helpful to me and soo many through the years. They are absolutely fantastic. I would love them to win.

StepChange has helped to manage my debt since few years now. They have been instrumental to my not going into depression due to the impact the amount of debt I was owing and the pressure from my creditors. I love stepchange and the whole of stepchange staff. They are very compassionate and professional, very understanding too. They deserve more than an Award! Thank you stepchange will never forget you all for being there for me all through my difficult times. Reviewed on: 8th July 2020

An sos survivor

Stepchange quite simply changed my life. Being in debt was the worst time in my point i could ever be at. I turned to stepchange and they reassured me and took control not only dos they help me come up with a dmp they were there to listen, the cared, the comforted me while crying down the phone and were there for me. I have 3 payments left and im debt free i have be stepchange to thank for that they deserve this award for all the others they are helping, going to help and for the continuous support they give after the debts have gone to make sure i never go down that path again. Thank you step change for being my life saver Reviewed on: 8th July 2020

Saved my life

Before I spoke to them I was on the edge. In loads of debt and could not coup. Speaking to them released me back into my life and get me back on track. Reviewed on: 8th July 2020

My experience

Your team as helped me stay sane and realise we can get through this thank you very much for all your help Reviewed on: 8th July 2020

Brilliant just brilliant

nothings ever to much trouble and very stress free to deal with Reviewed on: 8th July 2020

Literally life savers

Helped me out so much with my debts that were really getting me down. I’m now paying back a manageable amount and don’t have debt recovery companies on my back all the time. Reviewed on: 8th July 2020

I would thoroughly recommend stepchange to anyone needing advice and support if they are experiencing financial difficulties

Stepchange are sympathetic and understanding ,they provide sound advice and have assisted me during a very difficult period. Reviewed on: 8th July 2020

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