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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Made me realise there was hope

Step change was a saviour for me in my darkest time Reviewed on: 8th July 2020

Could not recommend enough!!

StepChange has changed my life so much for the positive. I truly cannot fault them! They really are here to help you. They set AFFORDABLE budgets for you to pay back debts each month. I cannot thank the amazing people that work here enough, you really have saved me. Reviewed on: 8th July 2020

Great support

Friendly and knowledgeable team, making whole unpleasant experience much more manageable. Reviewed on: 8th July 2020

Very helpful and understanding

I had no idea where to turn when I needed help but Stepchange were able to give advice and support and helped me resolve issues with no judgement at all Reviewed on: 8th July 2020

Really took the stress away

The title says it all, I was drowning in debt and I have never felt patronised when dealing with Step change, calm and professional all the way Reviewed on: 8th July 2020

In the dark I found the light with stepcharity

I was struggling with my debts and I was constantly under stress on paying them affecting my life but I found Stepchange debt charity and it turned my life around. I definitely recommend if in struggle of paying your debts. Reviewed on: 8th July 2020

Friendly, understand & non judgmental!!

Before I contacted step change I felt, anxious, stressed, depressed and out of control! Since contacting step change I can now see light at the end of the tunnel. They took control of my debts, contacted my debtors and made them offers based on what I could afford. I am almost clear of all my debts thanks to these wonderful guys and girls. Thank you step change for putting me back in control. Reviewed on: 8th July 2020

Help when I needed it most

I had been struggling with mounting debts for months until a friend told me about Step Change. It took a few days and a lot of courage to call them, I felt so guilty and was so afraid of being judged. Nothing could be further from the truth. Everyone I’ve spoken to at Step Change has showed empathy and understanding. I can now sleep a little better at night Reviewed on: 8th July 2020

AMAZING!

Everyone at StepChange deserves this award. They are all so kind, helpful and, most of all, understanding. They really helped me pick myself back up. Thank you all! Reviewed on: 8th July 2020

Friendly, helpful and approachable

When I first contacted Step Change years ago, they were helpful and friendly. This made me feel less alone and not as ashamed for being in debt. It's great knowing I can call anytime and there is someone at the end of the phone who understands. Reviewed on: 8th July 2020

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