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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

The best debt management service ever

I’ve been with Stepchange for a number of years, they have always treated me with great dignity and have enabled me to clear my debts. Reviewed on: 8th July 2020

DMP Rescue

Best referue I ever had, feel more in control now. Reviewed on: 8th July 2020

Great help

Helped me made everything a lot easier Reviewed on: 8th July 2020

My saviour, my hero

Stepchange allowed me to change and be a more responsible person. It took a huge weight off my shoulders and this improved my health and outlook on life. This improved my relationships at home and work. Without Stepchange i don’t what would have happened to me. In a way they saved my life and improved it. I am now responsible with my money and credit. Reviewed on: 8th July 2020

Understanding the client's needs

Always, had polite, kind and great client service from all advisors. Always helpful, good advice and great understanding. Thank you Step Change. I would not hesitate to recommend them to anyone. Reviewed on: 8th July 2020

Helpfull

Always found everyone that I have spoken to at Stepchange have been very compassionate, helpfull and understanding Reviewed on: 8th July 2020

The staff is very friendly if your in trouble please ring it will be your best ever nights sleep

We all get into problems some time when I spilt from my married 2012 I needed help and I am pleased I got it, Reviewed on: 8th July 2020

Amazing, I feel happy thsy Stepchange are in control

I was lost and frightened and not in control of my finances,now I have control of my life Reviewed on: 8th July 2020

Great

Incredibly helpful and suportive. Advisors are supernice and their debt solutions can make big difference in life for anyone with serious debt problems. Reviewed on: 8th July 2020

Absolute superstars

Every single person I have had the pleasure to speak with at stepchange have been so understanding and lovely. Non judgemental and there to listen and reassure me in the hardest of times. My life has changed because of them and it was the best thing I have ever done apart from have my son. Thank you so much for being there for me and making it possible to sleep at night. Forever thankful Reviewed on: 8th July 2020

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