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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

These guys helped change serious worries into a mana...

These guys helped change serious worries into a manageable situation. I wanted to pay my debts but couldn’t afford the interest on top of the monthly payment. Step Change has given me a plan that has given me longer to pay, stopped high interest accruing and an affordable payment amount each month. Reviewed on: 19th May 2026

You guys are a Star!

I was stressed out due to unmanageable debts and had no clue what to do. Heard about stepchange so registered and requested assistance. Whole process was very straigthforward and smooth and they dealt with all the lenders on my behalf. I couldn't have asked for more. I feel more comfortable and confident about my future. Thank you so much for your support and being there for vulnerable people like me. Reviewed on: 19th May 2026

A wonderful organisation

A wonderful organisation helping people at their worst times. It is an invaluable service assisting with rebuilding lives. Reviewed on: 19th May 2026

they help me save my credit score and help me to arr...

they help me save my credit score and help me to arrage my money in and out I have paid all on time with there help Reviewed on: 19th May 2026

Saved me from living with the darkness of debt, took...

Saved me from living with the darkness of debt, took this burden off my shoulders, and back in control, cant thank them enough honestly, if you are in debt and feel overwhelmed the sooner you call them the sooner you will feel supported and not on your own, Reviewed on: 19th May 2026

Very long telephone waits, but vital support.

Very long telephone waits, but vital support. Reassurance and help throughout the process, fears allayed, but they need to be given more resources to help more people. Reviewed on: 19th May 2026

StepChange restored my peace of mind

StepChange is the ideal organisation to help people with debt problems. They are very understanding, reassuring, and not judgemental. They are trusted by the lenders I owe money to, and have been quick to respond to my questions and requests. They have given me peace of mind renewed my sense of hope. Reviewed on: 19th May 2026

Really helpful

Initial call was really good and have been making manageable payments for years Reviewed on: 19th May 2026

I found myself in a terrible financial situation aft...

I found myself in a terrible financial situation after being scammed out of over £100,000 which I had taken as equity release. I could not fulfil all my financial commitments and was in despair. I was recommended to contact StepChange by Citizens Advice. They did not judge me and helped me to collate my debts and presented my situation to all my debtors. By doing so a plan was put in place after my living expenses were deducted. This enabled me to start paying off my debts with a plan in place and moreover they were instrumental in dealing directly with all my debtors. They are also a charity so do not charge fees. Reviewed on: 19th May 2026

Very helpful & gave me very good advice & help to so...

Very helpful & gave me very good advice & help to sort out my debts Reviewed on: 19th May 2026

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