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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Excellent Customer services

The staff are very friendly and helpful no matter what your worries are the make you feel at ease with everything that goes on with your DMP Reviewed on: 8th July 2020

There for me

i have bad anxiety over my debts Reviewed on: 8th July 2020

So happy with the brilliant service I received

They made me feel at ease from day one, every member of staff I have spoken to are so helpful. Well done guys you deserve the award. Reviewed on: 8th July 2020

Excellent advice at all times

Whenever I have spoken to Stepchange they have always provided fair and realistic advice. Reviewed on: 8th July 2020

A company that changes lives

I was in a lot of debt and could see no way out. I wasn’t sleeping, I was definitely depressed and hiding away from my problems. Thankfully, a friend told me about Stepchange and I got in touch with them. They were so nice and nonjudgmental and helped me get control of my finances. Things are so much better, creditors are being paid and I can look forward to a happier future with my son. Reviewed on: 8th July 2020

Great, friendly, helpful and reliable service

We were in a Dreadful mess and after contacting Stepchange , our problems and worries seemed less. Stepchange took control and helped us to make arrangements with our creditors. Reviewed on: 8th July 2020

Forever grateful

I rang stepchange thinking there was no practical way forward but as soon as they answered they seemed to know exactly how I was feeling and couldn’t have been more helpful they sorted everything to an affordable re payment plan and as the title says I’ll be forever grateful to them Reviewed on: 8th July 2020

Great service

Step Change has taken away the stress I had about being in debt. They have helped me to consolidate all my debts and pay one monthly payment that’s affordable for me. No more phone calls and letters demanding money. Life changing service. Reviewed on: 8th July 2020

Good people

Good people bbbhbbbbbbbhhhhhhhhbhbbhhhnjjj Reviewed on: 8th July 2020

Absolute life saver.....

With everything getting on top of me I didn't know where to turn to I simply buried my head in the sand.Then one simple phone call changed everything,helping me get a foothold on things,all the questions I needed were answered and the help is always there and for that I will always grateful... Reviewed on: 8th July 2020

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