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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Happy

4
They were very helpful with my problems, a great weight was lifted Reviewed on: 8th July 2020
Annelie Lincoln's avatar
Annelie Lincoln

You want to see the end of your debts- Call Stepchange!

5
One of my relatives had dealt their debts with Stepchange so after a breakdown and getting into bad debt with credit cards and catalogues, I plucked up the courage to call Stepchange. Not only were they understanding but after filling in a form to say which debts were with who, they have compiled a manageable repayment that I pay every month. They have dealt with the companies concerned and even after I put the phone down the first time I spoke to them on the phone, I felt an enormous sense of relief that I would be able to pay off my debts and although it was going to be a long tunnel, there was light at the end! I have changed the repayment rate once as I was finding that some of my bills had gone up and they were so good about that too. I get monthly statements of how Im doing and I will be Debt free in about 6-8 years! This would not have been possible without Stepchange and I would like so say THANK YOU! Reviewed on: 8th July 2020
Keala Longman's avatar
Keala Longman

I have been with step Change for long time. They have helped me sort my finances out and now I am in control of my financed

5
I would recommend this service to everyone I know I fact I have done so and they too are very happy with them. I have got so much support and help from Step Change staff.i can not thank them enough for all their help and patience and understanding my situation. Thank u Dtep Change staff. Reviewed on: 8th July 2020
Shobha's avatar
Shobha

Excellent service

5
They are very helpful. I always recommended my friend and others. Reviewed on: 8th July 2020
Md Abdur Rashid's avatar
Md Abdur Rashid

The Lifesaver

5
The real helping hand in difficult financial situations. Reviewed on: 8th July 2020
Azmat's avatar
Azmat

Stepchange changed my life

5
When you get yourself stuck in dark deep hole, you don't know who to turn too, hiding debt from family and friends through shame. Having a company like stepchange, lifted a huge weight from my shoulders and allowed me to recently clear all debt, and it's be a tough road and sometimes wasn't able to even meet my monthly payments, they never judged just advised, which got me right back on track, so I thank this free company and the staff that all work there, for helpinge change my life and turn it around. Reviewed on: 8th July 2020
Rebk101's avatar
Rebk101

Perfect

5
Stepchange has help me to sort my finances out and now I just pay affordable amount to my creditors there great help all the way. Wouldn’t be without them Thankyou stepchange 5*. Reviewed on: 8th July 2020
Tina Harrison's avatar
Tina Harrison

Amazing

5
After years of being frightened to answer my phone or open bills I finally plucked up the courage to call step change. They definitely changed my life for the better and could never tha k them enough. When calling re an enquiry I am always treated with the utmost respect and staff do not look down on you but just want to help. I always feel that they understand it’s as if they have been through it themselves. Well done. Reviewed on: 8th July 2020
Conwayvalerie@hotmail.com's avatar
[email protected]

Excellent service

5
Run by patient, experienced volunteers, who understand very well how to help the people with debt crises. Reviewed on: 8th July 2020
Abu Siddique's avatar
Abu Siddique

Fantastic

5
Cant begin to explain how much they have helped me and relieved me of the stress of dealing with people chasing debt , I was in a bad place and thanks to stepchange I am in a much happier place and dealing with my debts without the stress and worry Reviewed on: 8th July 2020
J03anderson's avatar
J03anderson

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