Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

View other StepChange products

4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Step change really has changed my life for the bette...

Step change really has changed my life for the better as before I'd started my debt plan i was struggling to get through every month, the plan helped me free up £100's each month Reviewed on: 17th May 2026

Step change has literally saved my life.

Step change has literally saved my life. The phone operators are fantastic, put you at ease and don’t make you feel bad. Reviewed on: 17th May 2026

A good word from a family member.

Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but when my bank decided to close my account without much reason i was struggling to pay my credit card and a loan i had recently taken out. Luckily i still had an account that was only to pay mortgage money into, and it was still active, so I contacted StepChange who were fantastic in taking over the payments for the three things that were important to get paid every month, and as I didn't owe much money to my bank, I paid the remainder off to leave just two creditors to pay off, and they were most helpful when i phoned them to tell them what i had done, and it wasn't a problem for them to update it into their system. So i would thoroughly recommend them to anyone who is in any financial situation, as they will do what they say they will on their website and take over the payments you need to be making along with the correspondence from all of the creditors you have, so you can relax and all you have to do is to agree on a date that you are going to have the money in your account to pay for it on a date of your choice, and they will do the rest, and you can keep an eye on your payments progress on their website whenever you wish, as it lists your creditors, and you can just tap on the drop-down link to see how many payments you've made so far, and how much you have paid, and still have to pay off, and the likely date at which your payments will end.. It's a simple way to take a bit of the stress of some of your money concern's or worries away from your thoughts and so aid your mental wellbeing too.... Yes I can recommend StepChange 100% Reviewed on: 16th May 2026

StepChange. An end to the worry of being in debt.

StepChange were very helpful in sorting out my payments to my creditors. The budget review helped me to see the funds I had available to pay towards my debt. StepChange were excellent in dealing with my creditors and helping me make affordable payments each month. Reviewed on: 16th May 2026

Im so glad that Stepchange is there for me, you're h...

Im so glad that Stepchange is there for me, you're helpful what should I do without you? I really thank you. Reviewed on: 16th May 2026

Great Charity

After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, they've been brilliant. Reviewed on: 16th May 2026

When things looked rock bottom, step change helped m...

When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Learn to say "No"

To immigrants like me who are working in Uk learn to say NO to families, relatives and friends left at home if their requests for money or gifts are becoming financially stressful. StepChange showed me a very practical budgetting tool that puts my needs first and provided a way to be debt free. I am very grateful that I found StepChange. Reviewed on: 16th May 2026

Excellent

A massive help with a wealth of advice and experience Reviewed on: 16th May 2026

Debt and overall financial help

Excellent customer service, great with helpful and friendly service, very knowledgeable and helpful Reviewed on: 16th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Money Wellness 4.89 from 6091 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub