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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Helped sort you my credit card dept took all the str...

Helped sort you my credit card dept took all the stress away Reviewed on: 20th May 2026

Stepchange was a life saver & are very very helpful,...

Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

From the word go I have found step change very helpf...

From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026

Helpful and friendly

The gentleman was so helpful and made me understand exactly what I had to do… myself and my husband are glad we are with you. Reviewed on: 19th May 2026

I would wholeheartedly champion them to anyone.

I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole heartedly champion them to anyone who is struggling and requires some reliable guidance. Reviewed on: 19th May 2026

Don’t know where I’d be without them, truly!

When I got introduced to step change, to be honest, I was drowning in debt. I had fled domestic violence but the bills had piled up whilst being financially controlled. After I left, I didn’t know where to even start or what to pay first with being a newly single mother. The sound of the letterbox moving started to panic me on the daily as I just didn’t know how to pay all these creditors the debts had racked up with for so long, with letters being sent to me constantly with bailiff notices, county court judgements, the lot, genuine fear would flush through me every single day. Step Change have taken this fear away almost completely, they assess the finances and let your creditors know how much you can realistically pay. I did this after an amazing breathing space period that they put in place over Christmas, which helped me so much mentally. I’ve almost paid back all of my debt already and as of November this year I’ll be completely debt free! Thank you so so much Step Change, you’ve given me and my boys our life back. I no longer panic over the sound of the letterbox. I no longer go days without food so my kids can eat instead. It’s truly changed my life and means I don’t have to rely on abuse and I can live my life again! Reviewed on: 19th May 2026

These guys helped change serious worries into a mana...

These guys helped change serious worries into a manageable situation. I wanted to pay my debts but couldn’t afford the interest on top of the monthly payment. Step Change has given me a plan that has given me longer to pay, stopped high interest accruing and an affordable payment amount each month. Reviewed on: 19th May 2026

You guys are a Star!

I was stressed out due to unmanageable debts and had no clue what to do. Heard about stepchange so registered and requested assistance. Whole process was very straigthforward and smooth and they dealt with all the lenders on my behalf. I couldn't have asked for more. I feel more comfortable and confident about my future. Thank you so much for your support and being there for vulnerable people like me. Reviewed on: 19th May 2026

A wonderful organisation

A wonderful organisation helping people at their worst times. It is an invaluable service assisting with rebuilding lives. Reviewed on: 19th May 2026

they help me save my credit score and help me to arr...

they help me save my credit score and help me to arrage my money in and out I have paid all on time with there help Reviewed on: 19th May 2026

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