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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Taking the stress out of money worries

Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties is difficult enough but they are superb Reviewed on: 15th May 2026

I was drowning in debt and I reached out to Step Cha...

I was drowning in debt and I reached out to Step Change and they listened and put a manageable plan in place to resolve my financial situation Reviewed on: 15th May 2026

Changed my Life

Made my life so much easier, really took a massive weight off my shoulders knowing that my debts are being paid slowly. I did the debt management plan a couple of years ago, and I remember the lady being so nice and understanding. I was very worried about being judged for the situation I got myself in but I never had anyone judge me. Reviewed on: 15th May 2026

Step change, changed my life

Step change are the most amazing company, the staff have excellent people.skills and have saved my life on a few occasions Reviewed on: 15th May 2026

It has really helped me immensely to get myself into...

It has really helped me immensely to get myself into a much better position financially and to control my spending and manage my money. Can’t recommend highly enough Reviewed on: 15th May 2026

Help with debt.

Helped to sort out my debt so I could pay an affordable monthly payment. Stress goes down. No longer struggling on my own. Reviewed on: 15th May 2026

A life line

A life line when I thought there was no other options. Reviewed on: 15th May 2026

Great understanding advisors who listen to personal...

Great understanding advisors who listen to personal challenges and consolidated my debt into manageable monthly payments Reviewed on: 15th May 2026

Super way to sort your problems .

Super way to sort your problems . Surprisingly easy. Reviewed on: 15th May 2026

Very helpful, practical advice.

They are very kind, non-judgemental and helpful. Reviewed on: 15th May 2026

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