Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16722 reviews)

View other StepChange products

4.95

Based on 16,722 reviews, last reviewed 13th May 2026

96500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My parents both past away my partner could not work... My parents both past away my partner could not work due to ill health i had all the debts to pay l was drowning I could not see a way out. I was at my... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16722)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

THE BEST PHONE CALL I MAKE

Having lost my husband and only one lot of money coming in it was the hardest phone call to make but I needed of worried I was very upset but I thank step changes they have helped me so much Reviewed on: 6th May 2026

Absolutely exvellent no worries and all dealt with n...

Absolutely exvellent no worries and all dealt with no more nasty calls Reviewed on: 6th May 2026

Step Change your the Best.

They helped me b4, and was excelent,came back as i needed help again and again exelent throught out i recomend Step Change all the time . Reviewed on: 6th May 2026

Excellent

Very good experience. Recommend to everyone Reviewed on: 6th May 2026

I was so worried about my debts then got introduced...

I was so worried about my debts then got introduced to Step Change through CAB, I rang them, the advisor listened was not judgemental. She advised me on what to do and gave me reassurance that they would work with me to get the best option of becoming debt free. Reviewed on: 6th May 2026

Able to breathe again!

I had too much credit card debt across many lenders. I gave the call centre a call and spoke to a member of staff who listened and then gave me a list of options to choose from. There was no pushing towards a particular resolution and the consequences of each were made clear. Once I had decided the "joining" was easy and my creditors stopped contacting me. The regular reminders to review my outgoings is also made easy, so important in the current economic climate. Reviewed on: 6th May 2026

Brilliant team

Every time I have contacted Stepchange I have been treated with the utmost respect and understanding. The staff are friendly and always willing to listen to my worries and concerns. I often feel overwhelmed with the challenge of paying off my debt but they always reassure me and make me feel that I can meet the challenge head on. Reviewed on: 6th May 2026

Taking the Weight off my Shoulders

I use Step Change and it's took so much weight off my shoulders. I've referred friends. Reviewed on: 6th May 2026

Helped me immensely.

Helped me immensely. I was drowning in dept from past relationships and over borrowing. Step change gave me a chance to get on top of it. Reviewed on: 6th May 2026

I can sleep at night now.

They don’t judge you, so everything is easy to complete. From being depressed and worried, I can now sleep at night, no more worrying. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.90 from 7 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub