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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Really gratefull in helping me in my difficult time...

Really gratefull in helping me in my difficult time Staffs were very good friendly.At presnt Iam suffering from STAGE 4 PROSTATE CANCER very difficult position. Reviewed on: 14th May 2026

Very good although app can be awkward

Very good although app can be awkward Reviewed on: 14th May 2026

Excellent guidance to date.

Excellent guidance to date.very helpful and informative with every hope I will be able to resolve my problem with their service. Reviewed on: 14th May 2026

Stepchange sorted everything for me, stopped the sle...

Stepchange sorted everything for me, stopped the sleepless nights and worry.I'm so very grateful Reviewed on: 14th May 2026

I'm soon to be debt free!

I'm soon to be debt free! I no longer have an overdraft, credit cards or loans and do not plan to have any in the future. I now spend what I have, if I can't afford it I can't have it. Feels great not owing! Reviewed on: 14th May 2026

If it wasn’t for StepChange I really don’t know whe...

If it wasn’t for StepChange I really don’t know where I would be today. My financial difficulties began following an accident I had in December of 2024 and I was unable to continue working. I was 68 years old at the time so all of a sudden, I had to rely solely on my State Pension and although at this point I began only paying the minimum amounts each month to my creditors I was left with very little income to survive on. I hated going to bed at night because my mind started working overtime with worry and I wasn’t sleeping. The bills kept coming and were increasing more and more each month so after contacting my creditors one of them did advise me about seeking financial advice and told me to look online for StepChange. It was the best decision I ever made to contact StepChange and they have literally given me a new lease of life. Now that I am in my 70th year I am finally sleeping better at night and managing to live within the budget set out for me. I no longer have any credit cards and there are no extra luxuries but at least at this stage of my life I can finally relax a bit more and enjoy the simpler things in life thanks to StepChange. Reviewed on: 14th May 2026

I now feel in control

I now feel in control. StepChange has taken all the pressure and uncertainty away from debt management. Such an easy, straightforward process. Reviewed on: 14th May 2026

StepChange have been instrumental in turning around...

StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need any help with debt, don’t think about it, just call them. Reviewed on: 13th May 2026

Great service, great people, very helpful

Great service, great people, very helpful Reviewed on: 13th May 2026

Step Change

I have been off work Sick for a while now and could not keep up Payments for my Credit Cards and Catalogues, I was really struggling and did not know where to turn. I turnt to Step Change and they helped me alot, they explained evetything to me and went Step by Step with me and now I do not have any worries about my debts. I am very very happy I I contacted Step for help. Reviewed on: 13th May 2026

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