Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very good at explaining the process in simple terms...

Very good at explaining the process in simple terms and great customer support Reviewed on: 15th May 2026

Stepchange deal with my creditors because I don't ha...

Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

I was in a deep hole and once I started to set up my...

I was in a deep hole and once I started to set up my account with them a could feel a little pressure being lifted off my shoulders Reviewed on: 14th May 2026

Step ahead of the rest.

I have been with Stepchange now for some years and the whole experience has been excellent. I was in a very difficult situation yet just one call with a very friendly and helpful lady pointed me in the right direction and things became more orderly immediately. As time went on I occasionally needed more advice and this was always given in the usual and professional way I had become used to. Excellence and then some. Reviewed on: 14th May 2026

Absolutely amazing in taking care off all the debts...

Absolutely amazing in taking care off all the debts in a way that they are streamlined in lone easy payment with no more harassment from the debt collection companies Reviewed on: 14th May 2026

Helpful people!

They took such a great weight of off my shoulders, and are very helpful and understanding. Reviewed on: 14th May 2026

StepChange honestly saved my life

I contacted StepChange when I had no idea where else to turn. Creditors were contacting me daily and I felt out of control, helpless and hopeless. I couldn't sleep and my heart sank every time my phone rang. StepChange gave me reassurance and helped me put together a realistic budget for repayments. Creditors stopped contacting me and I finally felt in control. I no longer felt anxious and scared and was sleeping so much better. StepChange honestly saved my life and I recommend them to anyone who mentions they are struggling with debt. Reviewed on: 14th May 2026

Got my back

Stepchange make you feel like you're not alone, that you have understanding and support. You feel like they have your back. Reviewed on: 14th May 2026

There to help when you need it.

I got to a very dark place and needed urgent help. My daughters convinced me that Stepchange could provide a solution. Thankfully I followed their advice. Reviewed on: 14th May 2026

Just really helpful.

Just really helpful. Took away a lot of the stress I was having. Reviewed on: 14th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt advice
from National Debtline 4.40 from 69 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub