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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

It has really helped me immensely to get myself into...

It has really helped me immensely to get myself into a much better position financially and to control my spending and manage my money. Can’t recommend highly enough Reviewed on: 15th May 2026

Help with debt.

Helped to sort out my debt so I could pay an affordable monthly payment. Stress goes down. No longer struggling on my own. Reviewed on: 15th May 2026

A life line

A life line when I thought there was no other options. Reviewed on: 15th May 2026

Great understanding advisors who listen to personal...

Great understanding advisors who listen to personal challenges and consolidated my debt into manageable monthly payments Reviewed on: 15th May 2026

Super way to sort your problems .

Super way to sort your problems . Surprisingly easy. Reviewed on: 15th May 2026

Very helpful, practical advice.

They are very kind, non-judgemental and helpful. Reviewed on: 15th May 2026

Very good at explaining the process in simple terms...

Very good at explaining the process in simple terms and great customer support Reviewed on: 15th May 2026

Stepchange deal with my creditors because I don't ha...

Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

I was in a deep hole and once I started to set up my...

I was in a deep hole and once I started to set up my account with them a could feel a little pressure being lifted off my shoulders Reviewed on: 14th May 2026

Step ahead of the rest.

I have been with Stepchange now for some years and the whole experience has been excellent. I was in a very difficult situation yet just one call with a very friendly and helpful lady pointed me in the right direction and things became more orderly immediately. As time went on I occasionally needed more advice and this was always given in the usual and professional way I had become used to. Excellence and then some. Reviewed on: 14th May 2026

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