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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Peace of mind

Initial debt was immediately reconfigured into a manageable payment plan. Contact with StepChange was efficient and easy, giving excellent advice and adjusting payment plans as required. The process of debt management was excellent and gave us peace of mind whilst the debt was being paid. Reviewed on: 13th May 2026

Excellent

Been with step change charity for a long time with a DMP set it up had no problems so far great help very professional Reviewed on: 13th May 2026

I have been supported by the charity for a number of...

I have been supported by the charity for a number of years. I continue to be supported up to now. Debt is often long term and the charity have helped me to stay on track, The are nonjudgmental in approach this I find to be great in helping to keep on track with payment plans. You are not made to feel shame that you have debts or how long it may take to pay off those debts.I found that the Charity’s approach have helped me enormously to pay off half of debts owed to date. Reviewed on: 13th May 2026

Best move I ever made.

Last year after "sticking my head in the sand" I realised I needed to do something to change the situation! I got in touch with Stepchange who formulated an action plan for me to sort out my finances with a repayment plan for my credit card debts. I cannot commend Stepchange enough for the excellent advice and help. Now days I sleep well at night and keep with in your budget. Reviewed on: 13th May 2026

Stepchange is a life changer.

I have been a client of Step change for many years, too many to be honest but they have been with me every step of the way. I would highly recommend them as what was important to me was they never judged, they gave me a way to pay back my creditors with a extremely professional, free and friendly advice. If anyone is experiencing any problems financially then they should go to Stepchange in the first instance. I cannot recommend them highly enough. Reviewed on: 13th May 2026

Being directed to step change due to a family member...

Being directed to step change due to a family member coercing me into car finance and never having any debt stepchange is nothing to feel embarresed about they are a massive helping hand and feeling reassured not to worry I have only positive words to say, thank you stepchange for helping me to get through an unpridicted time and never having debt to taking a load off my shoulders. Reviewed on: 13th May 2026

Right direction

I can now manage my finances and have control of my spending. Reviewed on: 13th May 2026

I was so concerned about the financial mess I had go...

I was so concerned about the financial mess I had got myself into and wasn’t sure where to turn. A friend recommended StepChange and they are just brilliant. Talk you through everything and it was a huge relief to know there is help out there. Just fantastic people, can’t thank them enough. Reviewed on: 13th May 2026

Bring your confidence back

Made my life back to normal no stress of how to make next day Reviewed on: 13th May 2026

from my stressfull paper work to ease at all in one...

from my stressfull paper work to ease at all in one place and taking out fear and scary bit away. Reviewed on: 13th May 2026

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