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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

It's been so easy, communication has been great

It's been so easy, communication has been great Reviewed on: 12th May 2026

Very helpful, knowledgeable, helped me greatly sorti...

Very helpful, knowledgeable, helped me greatly sorting out my finances Reviewed on: 12th May 2026

Excellent, non judgemental advice.

Excellent, non judgemental advice. Empathetic advisors who put you at ease. Reviewed on: 12th May 2026

Relieved to find someone to help and trouble free .

Relieved to find someone to help and trouble free . It can get worrying when you feel isolated in debt so it was great to find support . Reviewed on: 12th May 2026

Stepchange have been brilliant,helping me sort out m...

Stepchange have been brilliant,helping me sort out my debts after my ex left me in a lot of debt and with the divorce i felt like i was drowning,but stepchange helped sort all of it and now im on my way to being debt free, Reviewed on: 12th May 2026

gling witstepchah debt due to a illness and bein...

I was struggling with debt due to a illness and being self employed , step change helped me work out a plan and stopped the sleepless nights . They are always there to listen and we're a god send Reviewed on: 12th May 2026

Absolutely lifechanging - could not have managed my...

Absolutely lifechanging - could not have managed my financial situation without the support of stepchange Reviewed on: 12th May 2026

Amazing helpful

Helped me get back on my feet and manage my life and money Reviewed on: 12th May 2026

Fantastic Charity

It took a lot of courage to phone someone and tell them about the situation I had found myself in and when I did the service I received was amazing. No judgement. Just help and understanding that’s really what I needed at that time. Reviewed on: 12th May 2026

We were in dire straits financially so contacted Ste...

We were in dire straits financially so contacted Stepchange for help and they were understanding and thorough in dealing with us giving us hope and easing the worry that goes with debt. We can say that they helped us out of a sticky mess thank you Stepchange. Reviewed on: 12th May 2026

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