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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I’ve been with Stepchange for 2 years and they’ve be...

I’ve been with Stepchange for 2 years and they’ve been spot on with everything. It’s quick and easy to amend your plan and the customer service team are so nice and helpful Reviewed on: 11th May 2026

Debt relief

The best thing I have done is getting in touch with Step change. No more phone calls no more letters or emails. make the call it's easy. Reviewed on: 11th May 2026

Very friendly and helpful staff.

Very friendly and helpful staff. never judge and very informative Reviewed on: 11th May 2026

Finances

They were very easy to deal with, kind and knowledgeable also very helpful. Reviewed on: 11th May 2026

My debt planner

Due to long term illness my bills and debt became manageable it was stressful and worried I took the first step by calling stepchange they listen and after a consultation and the conversation I was relieved there was a Solution and I agreed to a debt management plan Reviewed on: 11th May 2026

From the off, Stepchange were brilliant in how they...

From the off, Stepchange were brilliant in how they helped and advised me, it was almost as if they doubled up as councillors as well as the financial advice and assistance they’d provided, they were transparent and responded promptly to any queries I had, or when there was a slight issue with one of my creditors. Thoroughly recommend them. Reviewed on: 11th May 2026

Excellent customer service.

Excellent customer service. Helped me make a budget so I could manage my money much better. Reviewed on: 11th May 2026

Stepchange got me out of a financial mess with compa...

Stepchange got me out of a financial mess with compassion and understanding Reviewed on: 11th May 2026

Stepchange are amazing!

Stepchange were amazing at helping me feel at ease as I felt very ashamed about my situation, they sorted everything out for me in a professional but empathetic manner, they listened to everything I had to say without judging, it was utter relief like a weight had been lifted. Reviewed on: 11th May 2026

Invaluable service

I am an accountant who understands finance - I thought I did - but when I had problems I found Stepchange invaluable. Everone I dealt with very helpful. Reviewed on: 11th May 2026

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