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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

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4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

I didn’t know who to turn to , I phoned stepchange a...

I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

They are very professional on the phone and they alw...

They are very professional on the phone and they always keep you posted about your payment and let you know what is going on with your payments Reviewed on: 18th August 2025

Thank you so much for your help StepChange :)

I am very pleased with the service because when I had serious health problems and lost my job, they helped me with my bank debts so that I could sleep peacefully and not be afraid that a debt collector would knock on my door and get into even more trouble. Reviewed on: 17th August 2025

StepChange has really helped me

StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance. Reviewed on: 9th August 2025

Professional and understanding.

Professional and understanding.. fantastic help in managing dept. Would highly recommended.. Reviewed on: 5th August 2025

They help set me upon a plan thats working.

They help set me upon a plan that’s working. Reviewed on: 27th July 2025

From sleepless nights to stress free.

Stepchange took all the worry and stress away, customer service is outstanding. Any issues I’ve had have been dealt with professionally. I cannot thank all involved enough, thank you… Reviewed on: 25th July 2025

Stepchang benifits

Stepchange has been very helpful with keeping my debts undercontrol and solving trhoise issue which would have ben to difficult on my own. Reviewed on: 21st July 2025

Step change can change your life

Every time I speak to a stepchange person, they make you feel completely at ease. Reviewed on: 18th July 2025

Made the whole process easy and took the "embarrassm...

Made the whole process easy and took the "embarrassment" out of asking for help! Reviewed on: 17th July 2025

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