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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

From the off, Stepchange were brilliant in how they...

From the off, Stepchange were brilliant in how they helped and advised me, it was almost as if they doubled up as councillors as well as the financial advice and assistance they’d provided, they were transparent and responded promptly to any queries I had, or when there was a slight issue with one of my creditors. Thoroughly recommend them. Reviewed on: 11th May 2026

Excellent customer service.

Excellent customer service. Helped me make a budget so I could manage my money much better. Reviewed on: 11th May 2026

Stepchange got me out of a financial mess with compa...

Stepchange got me out of a financial mess with compassion and understanding Reviewed on: 11th May 2026

Stepchange are amazing!

Stepchange were amazing at helping me feel at ease as I felt very ashamed about my situation, they sorted everything out for me in a professional but empathetic manner, they listened to everything I had to say without judging, it was utter relief like a weight had been lifted. Reviewed on: 11th May 2026

Invaluable service

I am an accountant who understands finance - I thought I did - but when I had problems I found Stepchange invaluable. Everone I dealt with very helpful. Reviewed on: 11th May 2026

Be respectful

Excellent service .very honest advice Reviewed on: 11th May 2026

these people are very good.

these people are very good..my only issue is, being 65 and unemployed i still have to do the annual income/outgoings...as if anything is going to change..who is going to employ a 65 yr old with health issues. Reviewed on: 11th May 2026

Amazing great

From the moment I phoned them a massive weight had been lifted from me Reviewed on: 11th May 2026

StepChange helped negotiating reduced payment terms

StepChange reduced the complicated process of dealing with four creditors ... Each creditor operated in different ways when agreeing reduced payment terms, but they all were happy and preferred too work with StepChange Reviewed on: 11th May 2026

Professional service

Professional service. Ability to do almost everything online. Very helpful Reviewed on: 11th May 2026

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