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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Supportive and professional - exactly the support I...

Supportive and professional - exactly the support I needed at one of the most troubled times of my life. Reviewed on: 10th May 2026

Struggling with my debt payments

I was struggling with the money I had going out, I contacted step change and they talked me through all my options without judgement. Process was easy and told me how to move forward. I have been on a debt plan for nearly a year and it has removed the worry if bills I would highly recommend step change to anyone struggling with their debts. Reviewed on: 10th May 2026

Had big debts when taken on was given good advice no...

Had big debts when taken on was given good advice now gone from several debtors to just 2 does work just be patient Reviewed on: 10th May 2026

They were knowledgeable kind and caring.

They were knowledgeable kind and caring. They made me feel safe and secure. I felt threatened with all the bills that I had to pay and not enough money for essentials. I felt like a failure and incapable of looking after myself. They were very reassuring explaining to me that other people were in a lot worse situation than myself and they proposed a plan that was easy for me to manage, while still paying something towards my debt Reviewed on: 10th May 2026

Good people with good service

StepChange gave me good advice and sort my finance problems. Thank youb Reviewed on: 10th May 2026

Peace of mind

Reassuring & peace of mind knowing they supporting/acting for you Reviewed on: 10th May 2026

manage your finances better

The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepChange benefits clients and is free. You can manage better with a plan. Reviewed on: 10th May 2026

I found Stepchange to be so helpful to me when i was...

I found Stepchange to be so helpful to me when i was at a time in my life when i was struggling with debts. They were able to sort a plan out to suit me and my income and to speak to my creditors to save me having to. I am nearing the end of my plan and its a wonderful feeling . Thankyou so much Stepchange for your help and advice. Reviewed on: 10th May 2026

Very helpful and understanding of my circumstances

Very helpful and understanding of my circumstances Reviewed on: 10th May 2026

A Guiding Light out of the Darkness.

Step Change has changed my life for the better, offering a supporting, guiding hand turning my debts into manageable monthly payments and offering piece of mind in my life. I will be eternally grateful to Step Change for their wonderful support and guidance. Thank you for all you have done to offer our family a brighter future. Reviewed on: 10th May 2026

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