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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Life saver

Life saver helped to reduce my anxiety and ease my mind Reviewed on: 23rd May 2025

Stepchange literally changed my life.

Stepchange literally changed my life. I was overwhelmed with my debt and they didn’t judge me, were professional at every step reassuring me that they will help me at each step. It has changed my life. Reviewed on: 23rd May 2025

Fantastic service.

Fantastic service. Non judgemental and really helpful. Suggested options. Very helpful and friendly Reviewed on: 23rd May 2025

Supportive and non judgemental

They have Supportive and non judgemental throughout Reviewed on: 23rd May 2025

Thank you Step Change

As a professional with 25 years experience and a London home, I hadn’t experienced debt or worried about money too much - I had savings! Five years later, an unexpected relocation due to a family member’s illness, Covid with little furlough as I now work through an agency on a zero hours contract and no access to benefits as schools were technically open, even though they didn’t need supply teachers had savings, I had been living on a credit card and quickly escalated my debt to £30,000 (£500 a month interest). Add a bereavement and several visits to court courtesy of the council and I hit inertia, then panic. I was working, but days are unpredictable and school holidays suddenly seemed long. Although embarrassed, I finally called StepChange. That day I felt better and had clear advice for what I could do. A Repayment plan was quickly in place and the debt didn’t seem so insurmountable. Several years later and it’s steadily shrinking. StepChange keep me regularly updated on the debt and a probable end date, with the opportunity to easily update any changes of circumstance. Thank you Step Change! Reviewed on: 23rd May 2025

Very helpful

I spoke to a lovely lady who gave me support and guidance.With the helo of StepChange I've been able to pay back my debts at a reasonable rate. Reviewed on: 23rd May 2025

Very helpful and empathetic.

Very helpful and empathetic. They helped me so much with my financial situation. I am very grateful. Reviewed on: 23rd May 2025

I am incredibly grateful for the assistance I receiv...

I am incredibly grateful for the assistance I received from Step Change Debt Management. When I found myself overwhelmed with debts and struggling to keep up with payments, their support was invaluable. They helped me create a manageable plan that not only allowed me to pay off my debts but also ensured I had enough left over for essential expenses like rent, food, and clothing. Their team was compassionate and understanding, guiding me through every step of the process. I felt empowered to take control of my financial situation, and their expert advice made a significant difference in my life. Thanks to Step Change, I can now see a clear path to financial stability, allowing me to focus on rebuilding my life without the constant stress of debt hanging over me. I highly recommend their services to anyone facing similar challenges. They truly changed my life for the better! Reviewed on: 23rd May 2025

step change is doing a great job.

Before I was recommended to step change i was really overwhelm and confused, but step change help me manage my debt and now am very happy and relax, no thinking about how am going manage my debt anymore, step change where very patient to here me out about what I was going through. they make life easy for me, and am grateful and appreciate. they are doing a great job for people like me. Reviewed on: 23rd May 2025

They worked with us and helped us so much and made s...

They worked with us and helped us so much and made sure the payments were best for both parties Reviewed on: 23rd May 2025

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